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Balise Subaru of Hadley

Hadley, MA

4.8
3,387 Reviews

315 Russell St

Hadley, MA

01035

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3,387 Reviews of Balise Subaru of Hadley

May 10, 2022

I’ve had great service and everyone has been helpful and pleasant since purchasing my forester. More

by BJCOJO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 10, 2022 -

Balise Subaru of Hadley responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

May 10, 2022

You have the best service in the Valley. I have been coming to your dealership since I bought my car in 2015. Love Jessy Szewczyk who always is the kindest and the most helpful with all my c More

by Malgosash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
May 10, 2022 -

Balise Subaru of Hadley responded

We appreciate your business, Jessy, and Terra, and our team looks forward to serving you again soon! Joe Clark General Manager

May 09, 2022

Service was efficient, completed on time and service staff were friendly and helpful. Liked the text and email confirmations of appointments More

by CHURCH1050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 09, 2022 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your service experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

May 06, 2022

Was so great to meet and work with Tyler Dubay-Martin. He was able to answer every question, help me make decisions and followed up with me after the sale. The entire dealership is friendly, profession More

by SheilB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Dubay-Martin
May 09, 2022 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

May 06, 2022

It is an amazing dealer, thanks for the effective services and kindly, friendly help in our purchase. More

by lihou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
May 09, 2022 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

May 05, 2022

Brandon Axton Was very good at getting the service done on our vehicle we really appreciate the way everything was handled More

by cgeorgejr58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
May 06, 2022 -

Balise Subaru of Hadley responded

Thank you for your business and this review. We're happy to hear that Brandon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

May 04, 2022

Staff is alway friendly and courteous. Had an unscheduled oil change with very little wait. Waiting room always clean and comfortable. More

by DOREENCURRY77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
May 06, 2022 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

May 04, 2022

Very pleased with this dealership for 2nd time very professional but detailing of vehicles needs work . I realize it’s just a sale to many employees but to us persons it’s also a relationship we build More

by TRAIL2GENESMAKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Roger Dugas, Benny Cruz, Ryan Spahl
May 06, 2022 -

Balise Subaru of Hadley responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional sales experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. Congratulations on your new vehicle and for being such a loyal customer. We appreciate your business! Joe Clark General Manager

May 06, 2022 -

TRAIL2GENESMAKER responded

Joe thanks for your response but now I am waiting on a key fob from you guys from metro Dodge I hope it is soon. Thanks again and just so you know I always say this is the Best Dealership in western Mass !!

May 03, 2022

Service people are friendly, however, the prices are exorbitant! Not sure how much more I will be extending my business to the service department. More

by EANTONEL
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
May 07, 2022 -

Balise Subaru of Hadley responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Clark General Manager

May 03, 2022

Excellent service, quick oil change, waiting area bright and welcoming with refreshments if needed. Very friendly service representatives that inform you of potential repairs needed More

by FRANCESRAHILLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 04, 2022 -

Balise Subaru of Hadley responded

Frances, Thank you so much for your excellent service review! We are so glad that Benny and Terra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

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