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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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March 25, 2021

Excellent service. Jesse Szewczyk treated me like gold. Very professional, courteous, efficient, and delivered as promised. It makes all the difference to my very hectic schedule. Keep it going! More

by RICEPIPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thank you for your review and kind words for Jesse. We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

March 25, 2021

I just bought a 2021 Subaru Forester from Tyler Martin on March 3. He has been excellent with me and it has been a great experience. This is my first Subaru. I came back to see him to pick up a part ordered More

by JESUSETERNALLIFE715@gmail.com
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tyler Martin
Apr 08, 2021 -

Balise Subaru of Hadley responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to me so that we can speak directly, I’d love to address your concerns in detail. Joe Clark General Manager

March 25, 2021

Jesse Szewczyk was attentive and professional, going the extra mile in providing excellent service. Just what you want when you have a car problem. Thank you. More

by BLYNCH108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jesse and the team, and we look forward to working with you again! Joe Clark General Manager

March 25, 2021

The people who work at this dealership are kind, helpful, and knowledgeable. I recommend this dealership to others and will definitely go back if my vehicle needs service again in the future. More

by katringris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 26, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

March 25, 2021

As usual, had a great service experience at Steve Lewis Subaru. Getting an appointment was easy. I showed up on the day, and Brandon recognized me despite my face covering! I was in and out fast. The work More

by brant1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
Mar 26, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

March 25, 2021

They ripped off an inside panel and left it on the floor of drivers side. They threw my belongings all over the back seat floor More

by Sherricecolburn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Terra Hondrogen
Apr 11, 2021 -

Balise Subaru of Hadley responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Joe Clark General Manager

Apr 11, 2021 -

Sherricecolburn responded

Sure, where can i send you a message with my contact information that is not going to be posted publicly like this one.

March 25, 2021

Steve Lewis Subaru rocks! They answer all my questions, are friendly, go above and beyond, and quote service time accurately. This last service visit, they noticed my windshield was streaky and put on new More

by Heidi from Springfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse., Benny Cruz, Terra Hondrogen
Mar 26, 2021 -

Balise Subaru of Hadley responded

Thank you, Heidi, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

March 25, 2021

The routine service on my Forester was performed promptly at a reasonable cost. Customer service agent was courteous and helpful. Happy to be driving a Subaru. More

by SOLSKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

March 25, 2021

Everyone is friendly. They are very accommodating. They do the job right the first time. I would recommend Steve Lewis to all my family and friends. More

by SUZANACPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse from service , Todd Gerry, Benny Cruz, Terra Hondrogen
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

March 25, 2021

In a ideal dealership setting it would be nice to have a larger expanded showroom and facilities I suggest this criticism because of the Covid-19 health crisis we are currently experiencing. More

by 765MMARTIN@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, Benny Cruz, Matt Tirrell, Jack Walczak, Jason Bastia
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Joe Clark General Manager

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