Balise Subaru of Hadley - Service Center

I bought my first Subaru from Steve Lewis just over a year ago and from day one, the staff has been so friendly and laid back. No pressure, just straight up friendly advice. I have brought my Forester to year ago and from day one, the staff has been so friendly and laid back. No pressure, just straight up friendly advice. I have brought my Forester to them for all my service needs and I have found Jesse and the staff to be very open and honest about what needs to be done. I trust them completely to do only what is needed which keeps me coming back. For me this is worth every penny, to know that my car is taken care of correctly and honestly. This my first Subaru, but when it is time to trade it in, I will definitely be going with Steve Lewis again. Thanks, Chet :) More

Jessie: Friendly, professional, and responsive. During the COVID pandemic, I took the time to finally get my recalls taken care of. Jessie called me to move my service appointment up A MONTH EARLIER. He i the COVID pandemic, I took the time to finally get my recalls taken care of. Jessie called me to move my service appointment up A MONTH EARLIER. He immediately provided a loaner, and graciously offered to fix some other issues that I’ve tolerated for some time at no additional cost. He was friendly, professional, and responsive. More

You saved my important journey. I was traveling to Long Island from VT and broke down in Hadley, MA which became a small miracle as friends of the dealership live nearby. The friend I was traveling to Long Island from VT and broke down in Hadley, MA which became a small miracle as friends of the dealership live nearby. The friends and the Sales team at the dealership rescued me on Dec 15th by giving me a loaner and fixing my Subaru Xtrek during the week. Paul, Joe, and Glenn were particularly helpful this date in understanding my predicament. I am happy with the repairs and so appreciated your help. I will definitely recommend your dealership to others who live nearby. Thank you again. Mollie McHugh E Barnard, VT More

Even one star is too many - Stay away! You would think that buying 3 brand new Foresters from Steve Lewis Subaru in the last seven years would qualify you as a good customer but I guess not You would think that buying 3 brand new Foresters from Steve Lewis Subaru in the last seven years would qualify you as a good customer but I guess not. We had a dead battery on our 2017 forester which was only 2 years old and still under warranty. The service department said the battery would be covered under warranty but they could not take us for three weeks because they were backed up from recalls. We had to purchase a battery on our own so we could keep driving the car so we sent several emails to Steve Lewis and the general manager to inquire about being reimbursed. We received no response at all and were completely ignored. We then wrote to Subaru of America directly and were contacted immediately. Without any hesitation, we were reimbursed for the total cost of our battery replacement. Subaru of America cares about their customers, Steve Lewis Subaru does not. More

Missing bolts and fuel lines they misplaced! Worked on my 2015 wrx, took a month and a half to do an engine tear down. During this whole process they never updated me with progress, I had to cal Worked on my 2015 wrx, took a month and a half to do an engine tear down. During this whole process they never updated me with progress, I had to call each time. When they had finished the engine tear down they determined I needed a new shortblock which they had quoted me at 9,000 for the repair. Shortly after deciding to go forward with the repair they now requote me for 12,500!! When I ask why it was raised 3,500 more they said that they must have miscalculated and that I would be better of going to another shop to have the work done. I said that it would make the most sense to have my car repaired there since they had already been working on it, again they suggested going to another shop to have My car repaired. This seemed odd that a car dealership that is supposed to specialize in subarus didn't want to help a customer and get out of doing the repair. This is when I decide to notify corporate of what's been going on, and I decide to have my car towed out of the shop. I did some research and find a dealership in New Hampshire that specializes in subaru repairs. When working on my car they discover that there was missing nuts and bolts for the engine and missing fuel lines. Also, there were nuts and bolts from a 1992 Subaru Impreza that they threw in a box with my disembled engine block. I can't believe any dealership would operate in this kind of manner, and I'm surprised they believe they can get away such carelessness and lack of repeat for customers. More

Smoke and Mirrors Two years ago I purchased a 2014 Subaru Impreza from Steve Lewis Subaru. The buying experience itself was positive, and when purchasing my car I was t Two years ago I purchased a 2014 Subaru Impreza from Steve Lewis Subaru. The buying experience itself was positive, and when purchasing my car I was told about the "Free Tires" program. I was told at the time only that as long as I got all of my oil changes done at Steve Lewis and no where else, I'd qualify to get free tires for my vehicle when the time came. There was nothing else mentioned with that. Living an hour plus away from Steve Lewis Subaru, and driving more than 1900 miles a month for work made it a bit difficult to get my oil changes done as frequently as I would have preferred, but I still loyally went there and ONLY there for all of my oil changes. Now that I really need new tires for my vehicle, I realize how wrong I was to purchase from this dealership. I called today to check on my claim for my "free tires" and was informed by Colton that I was denied the claim because I didn't get my oil changes done within 7500 miles of each other. Conveniently, they left out this information when explaining the free tire program to me when I purchased the car, and now give me the "well it's in your contract" excuse. Listen, I understand I should have brought out the magnifying glass and gone through that contract with a fine toothed comb, but also shame on you Steve Lewis Subaru for conveniently leaving this out when initially reviewing the contract with your customer during purchasing. I'd also like to mention that you DESPERATELY need to train your employees in having any sort of decent customer service. After working for many years in the retail sales industry, I know that only saying "okay" when a customer is upset is probably one of the worst and arrogant things you can do. The condescending tone that Colton took with me when I was trying to figure out what was going on was absolutely abhorrent. I am absolutely done with Steve Lewis Subaru. Their shady business practices and arrogant nature after the initial purchase have assured me that next time I'm in the market for a new car, I will be looking elsewhere. Lastly, I'd like to relate a story of how Steve Lewis treated my cousin. My cousin had breast cancer and luckily it had gone into remission. When she was healthy again, she had landed her dream job, and decided to finally buy herself a brand new standard transmission Subaru Impreza (something she'd always wanted). No sooner had she purchased this car from Steve Lewis Subaru, did she find out that the cancer had come back. It ended up that because of her cancer, she could no longer fully use her right arm. She went back to Steve Lewis to explain to them that she had barely driven the car, and couldn't drive the standard shift anymore because of the problems with her right arm due to the cancer (obviously it's EXTREMELY difficult to drive a standard transmission vehicle when you can't really use your right arm). All she wanted was to trade in the standard for an automatic, and you'd think they'd be somewhat understanding since she had BARELY driven/used the car and for goodness sake the WOMAN HAD CANCER and had brought all her doctor/hospital information to prove this to them. These people threw her around and had ZERO sympathy for her situation. After months of fighting them on this situation they FINALLY did do something. Well Steve Lewis, I'd like you to know you made those last few months my cousin had with us before she passed away even more difficult because of your lack of human decency. Just heed my warning: you'll encounter a lot of smoke and mirrors at Steve Lewis Subaru. More