Balise Subaru of Hadley - Service Center

Another excellent experience. We bought a new Forester in 2012 from Steve Lewis Subaru. While at the dealer for service work I decided to chat with Peter Lustenberger about the 201 We bought a new Forester in 2012 from Steve Lewis Subaru. While at the dealer for service work I decided to chat with Peter Lustenberger about the 2015 model Forester. Pete's knowledge of the Subaru line is impressive, more importantly is how he treats his customers. Dealing with Peter Lustenberger was by far the best sales experience I have ever had. Pete was honest, he followed through on everything he said he would along with a nice surprise thrown in on his behalf. I have recommended Steve Lewis Subaru and Peter Lustenberger to my adult children for their next vehicle purchase. Nice job Peter! Thank you very much we love our 2015 Forester!! More

Terrific help My husband and I purchased a 2015 Forester in Wakefield MA. By the second day we were ready to rip our hair out trying to get the hands free navigatio My husband and I purchased a 2015 Forester in Wakefield MA. By the second day we were ready to rip our hair out trying to get the hands free navigation to work. On vacation and out of frustration we stopped by Steve Lewis Subaru. Todd and David were quick to jump in and help us out. They very thoroughly went over the systems and taught us everything we needed to know. This should have been done at the delivery however I don't think our salesperson would have known what to do since they had a problem figuring out how to add a second blue tooth line. We appreciate all the time they took helping us out and owe them our sanity. They are great guys!! Thank you, Mara Iwanicki More

I had to bring in my 2012 Subaru Outback limited in because the power seats stopped working. I called on a Monday and they took my car in for a same day appointment. Matt at the service desk was grea because the power seats stopped working. I called on a Monday and they took my car in for a same day appointment. Matt at the service desk was great and he made sure we did not have to wait around. I tried to bring my Subaru into the dealer that I purchased it from but they said it would be almost a week before they could look at it! The service here was great down to the updates on my car being fixed and them putting me and my family in a loaner car because of having to order a part. All around a great experience with customer service! I think my next Subaru purchase will be here at Steve Lewis Subaru. Thank you Kevin Tankersley Brimfield, MA More

After scheduling an appointment to have a recall addressed ( I made the appt 2+ weeks ahead of time) along with and oil change (that was only $47 for conventail oil), they not only called everyone i addressed ( I made the appt 2+ weeks ahead of time) along with and oil change (that was only $47 for conventail oil), they not only called everyone in to take a staff photo (that only took 25 minutes). I then waited with a 3 year old in the waiting room for 110 minutes then was told that they didn't have the recalled parts "there has been quite a run on those this week! You can just stop by tomorrow I'm sure it's not a big deal". During the nearly 2 hours I asked how things were coming with my car several times and was told you should be out of here soon. How or who didn't check to see if you have a recalled part when there is an appt. scheduled needing that part is beyond me. It's not like I decribed a mysterious rattle or mysterious squeak when I made the appointment. I have since gotten 3 more mailing about this same recall so clearly this isn't getting back to Subaru corporate. The next day my wife was able to get it the recall taken care of but I had to swap vehicles for a business trip. Please check my other review to see how often the service department falls FAR short of reasonable expectations. I purchased my first Subaru from Brattleboro Subaru (then Stacy Subaru) and always had great service from Nate and his crew! If you are in Western Mass, go somewhere else! The sales team is not bad, slow, but not bad and John Acadia is a cool guy so buying is ok but service is worse than expletives can describe. More

I bought my Subaru Outback from John Acadia one year ago. I love it! Today I went in for routine service. Because I have just upgraded my phone, I can now safely talk to my family or friends while drivi I love it! Today I went in for routine service. Because I have just upgraded my phone, I can now safely talk to my family or friends while driving. Even after a year, John took the time to show me how to use this amazing option on my Outback. He showed me step by step how to use it. John's dedication to making his customers happy and satisfied rocks! We will definitely come see John when it's time for our daughter to buy her first Subaru. More

2 days ago, I banged up my bumper trying to avoid hitting some folks and their bicycles. I was watching them and not the dumpster next to me, so I hit it. There were some big scratches, paint damage, and a some folks and their bicycles. I was watching them and not the dumpster next to me, so I hit it. There were some big scratches, paint damage, and a couple of good gouges. I was so bummed! I have only had the car a few months. So, I called Jesse the next day to ask for a reference for a body shop. He actually suggested that I come to the dealership so we could talk in person and he could examine the damage. He thought maybe, if it wasn't too bad, they could help me and save me some money. So I drove down there yesterday and Jesse and Kerry took me in hand right away. They had a person that works for them stop what he was doing and take over repairing my bumper. A few hours (and surprisingly little cost)later I had a bumper that looked like it had never been touched. Let me tell you, these guys don't stop their customer service after you buy your car. They have been there for me for every little problem, and now this sort of bigger one. I CANNOT say enough good things about Jesse and the whole team. I don't see this kind of service, after you buy your car, from other dealerships. More

Don in the parts department is friendly and helpful. He doesn't seem to mind all my questions and understands that I might not be purchasing something that day, given the expense of the item. doesn't seem to mind all my questions and understands that I might not be purchasing something that day, given the expense of the item. More

The Service Dep't personnel who I have dealt with have been very friendly, courteous, knowledgeable and accomodating, My car was taken care within the time frame they gave me, and when done they took the been very friendly, courteous, knowledgeable and accomodating, My car was taken care within the time frame they gave me, and when done they took the time to explain what was done and why. My overall experience, this and previous times I've brought my car to be serviced, have been very very good. I will continue to bring my car for service to this dealer. More

My 2005 Subaru Legacy GT had a second Turbo replaced by this dealer. The gearbox selector then needed replacing and finally the remote key transmitter failed and had to be replaced. During all this acti this dealer. The gearbox selector then needed replacing and finally the remote key transmitter failed and had to be replaced. During all this activity the Service staff were friendly and helpfull. More