Ball Honda - Service Center

Robert was great,He was very helpful and informative on Robert was great, He was very helpful and informative on the car that I bought. Very satisfied with the service that I was given Thank you Rober Robert was great, He was very helpful and informative on the car that I bought. Very satisfied with the service that I was given Thank you Robert and the sales people Penske in main st doesn’t have nothing on Ball Honda More

Was told repair would be around $500. Charged me $660. National average is less than $500. No choice i had to pay it. What else could i do. National average is less than $500. No choice i had to pay it. What else could i do. More

BEST EXPERIENCE Mr Louie Limson is one of a kind employee/dealer. I was not so serious in buying a car, I plan to but not at that time. I was not able to resist to g Mr Louie Limson is one of a kind employee/dealer. I was not so serious in buying a car, I plan to but not at that time. I was not able to resist to get one from Honda because of Louie's positive attitude. So patient , understanding and so knowledgeable. He got all the good attitude of a good salesman. Try to buy a car at Honda and ask for Louie and you will go home with anew car and full contentment and a new friend. I had to cancel my plan of getting a Nissan. Dealership is not only in cars but good people who make you feel important even if you are just shopping for your future car. Thank you Louie for the good experience. More

Got my son’s dream car as a graduation gift for him. I just came here for a service at ball Honda and I met Josh one of the sale associate and happy at the end of the day we close the deal and now I’m ta I just came here for a service at ball Honda and I met Josh one of the sale associate and happy at the end of the day we close the deal and now I’m taking home my son’s new Honda hach back sport 2018, my 3rd car from this dealership, thanks Ball Honda. More

My second car here, great experience again!! I needed a second car to accommodate a major milestone of having a child. I needed something more family friendly than a sports car. I got a great CRV I needed a second car to accommodate a major milestone of having a child. I needed something more family friendly than a sports car. I got a great CRV for a great price as my second car. Oscar Ramos was a great listener and showed me my options before I made a decision. Easy. More

Louie! I walked in for an Oil change not knowing I would come home with the new 2018 Accord. It wouldn't have been possible without the help of Louie! From t I walked in for an Oil change not knowing I would come home with the new 2018 Accord. It wouldn't have been possible without the help of Louie! From the start of the test drive to the end of my visit it was worthwhile. Louie took the time to really work with me. Not just for the sale of the car but how my Christmas went , did I visit family etc. Louie is a great salesman I would refer him to anyone, even my friends, because of Louie's expert and professional advice I think I'll be a forever Honda Owner. More

Excellent service thank you for helping us to get new car you such a big help. louie limson is very patient and helpful and his very freindly. i had a great experience thank you for helping us to get new car you such a big help. louie limson is very patient and helpful and his very freindly. i had a great experience purchasing a car thank you again. More

Really good customer service Super friendly really good customer service, honest, and helpful, they make sure to give you what like and that you are satisfied with your car. Super friendly really good customer service, honest, and helpful, they make sure to give you what like and that you are satisfied with your car. More

Judging/Discrimination blinds there ability Terrible service, and because I'm being judged on the condition of my car (because it has cosmetic damage from an accident) and myself, they act like Terrible service, and because I'm being judged on the condition of my car (because it has cosmetic damage from an accident) and myself, they act like they don't want to help me. And I feel they are assuming that I don't want to pay, which is strange when I already dropped about $200 a week ago, and they barely touched what was needed. I understand its a Honda dealer and the prices are not going to be cheap, but the prices should be fair and reflect the year/model of the car...its a civic for goodness sake. I was hoping to get quality service since it is a dealership, and instead I've gotten crappy customer service, no follow up, inconsistency with paperwork, misleading information. And still my car isn't fixed!! This was a no brainer- I show up with my car in the condition it is in, usually I get a laundry list of things to do and quotes so that I can have it fixed. Since Ball Honda is closer to me, I figured it will be easier for me to have my car repairs done there, and I wont have to stall any longer on getting my car fixed. I chose to go to this place over Pacific Honda, because it was closer and more convenient for me to get to. I was hoping to get some parts covered on my existing warranty and then pay for the rest of the damages that my car has. They haven't bothered to go over any of the additional items that need fixing and replaced, which for a supposedly reputable car dealership is pretty strange. They dont want my business, which is unfortunate and looks bad on them. Thanks for judging and discriminating towards me, I really appreciate it. More

lack of communication and rip off spirit We took our Suzuki Forenza to this place trusting that they know what they were doing, the shift stick gear was locking, the backup lamp wasn't workin We took our Suzuki Forenza to this place trusting that they know what they were doing, the shift stick gear was locking, the backup lamp wasn't working and just that day the check engine light in dashboard had turned on, they told us that just for inspection and diagnostic they would charge $115.00 and we agreed on. We left the unit in the afternoon around 3:00 pm, next day I received " in my cell phone" the call from Jose, the assigned mechanic to check the car, he told me that the check engine light was due to the gas cap was lose, he would charge me the $115.00 for that issue, I told him that was abusive and he told me that he had to run a lot of test to come with that result, an experience mechanic or agent could know that, lose gas cap is the most usual issue for check engines lights comes on, most yet, when cars are owned by women that they haven the same pressure to tie a cap like men. Even thought the lady who received the car the prior day told my girl friend all issues (3 diagnostics) will be covered with the $115.00 Jose told me that to check the other two issues will be $230.00 dollars more, I felt ripped OFF but I had not other choice. That day around 1:30 pm finally Jose called me at "my cell phone" again and told me that there were a switch that controls the back up lights that had to be replace, I told him the the principal problem that we want to fix were the shift gear stick locking itself and he assured me that switch could be the problem, at the end he charged me 496.00 for the whole thing and he was making me a favor of not charging me for the labor of replacing that switch. I say he charged me because he was the one giving me the prices. He started checking the car around 11:00 am, I received the first call around 11:30 am, by two o'clock the car was ready for pick up. that same afternoon we went for it and my girl friend stop at the market for some groceries, and what happened? When she tried to put the gear the shift stick still were doing the same locking thing, by now who ever is reading this nightmare must be tired, so, resuming, we took the car back to them on Tuesday and what happened, after back and forward, they FOUND last friday that the whole shift gear had to be replaced witch will be other 260.00 dollars and they are making the favor of not charging for labor. today, one week later I found a message in my house line answer machine from yesterday, the car was ready for pick up. We asked them to call us to our cells, we asked we work all day long, every time that we were there they wrote in work order our cells numbers, at the end of the day are ending paying 756.00 plus almost two weeks without car for a problems that could be repaired if they were more efficient. More