Ball Honda - Service Center

Travelers from Wyoming on a 3 week trip. Air conditioner malfunction. Limited time. The car was fixed, the warranty was applied to most of the work. Kept us informed. Comfortable wait. Very helpful staff. malfunction. Limited time. The car was fixed, the warranty was applied to most of the work. Kept us informed. Comfortable wait. Very helpful staff. Much better than our own dealer on Utah. More

Jorge, Jerry, and Christy were truly exceptional with all their help. It was a pleasure to have Jorge as our sales rep!!!! He was honest and really helpful with all of our questions and gave his all to help their help. It was a pleasure to have Jorge as our sales rep!!!! He was honest and really helpful with all of our questions and gave his all to help us with our purchase of our 2014 Kia Optima. Our family will always highly reccommend their next car buying experience to be with Ball Kia of National City. We Thank Jorge, Jerry and Christy for all thier help and honesty!!!!! More

I called Ball Acura because my CPO Acura TSX would not start. Yvonne was very helpful and offered a few solutions over the phone to try to start the car. After our attempts were unsuccessful, she talked start. Yvonne was very helpful and offered a few solutions over the phone to try to start the car. After our attempts were unsuccessful, she talked me through the next steps to get the car to the dealer. She went out of her way to get authorization for me to drop off the car on a Sunday. On Monday morning, I received a call from Yvonne informing me of the car's status. She and Larry worked together to determine that the parts requiring replacement were under warranty. I was able to pick-up my car on Tuesday morning and it has worked great since then. Yvonne and Larry made me feel like I was a preferred customer and their attention to detail resulted in my service being covered under warranty. I will come back to this dealer any time. Thank you! More

Ball Honda in National City is an excellent place to do business at. Their Service Department is excellent. They don't lie and try to make stuff up or then tell you that you need work on your vehicle whe business at. Their Service Department is excellent. They don't lie and try to make stuff up or then tell you that you need work on your vehicle when you do not. For example DCH HONDA OF TEMECULA WILL RIP YOU OFF AND SUCKS. I used to take my vehicle to DCH HONDA OF TEMECULA but their service now sucks, has gone down hill and they could never fix my Honda Pilot properly. Finally took it to National City Ball Honda and Ed Gorman had his mechanics figure it out immediately and had it fixed. No playing games there. I then went back to DCH Honda in Temecula again for another small Honda Civic and the Service guy could not even quote me a price on it until he talked with the mechanic. It was a regular item on their list also. Wow, they are stupid to say the least. I called National City Ball Honda and again took my car there and they fixed it without any problems. Do yourself a favor and see Ed Gorman at Ball Honda in National City. He will fix your car right the first time without trying to bs you into thinking more needs to be done. I'm in law enforcement. Trust me when I say that Ball Honda in National City has excellent service. More

I went to Ball for a surging idle. I had to pay them $75 to diagnose the problem. They said it was a idle air control valve problem. Seemed like a simple repair. I had changed one on another of my cars in t to diagnose the problem. They said it was a idle air control valve problem. Seemed like a simple repair. I had changed one on another of my cars in the past and it was an easy job. They quoted me over $750 to change a part held on by two screws near the top of the engine! Unbelievable! I went to a private repair shop and they charged just over $150 total for the part and everything. They also addressed a rear brake issue that Ball overlooked. Would never waste my time at Ball Honda again... they are ripoff artists! More

They replaced my transmission and the car never ran the They replaced my transmission and the car never ran the same again. I lost power, torque, and acceleration. Made an appt and this guy with nerdy bla They replaced my transmission and the car never ran the same again. I lost power, torque, and acceleration. Made an appt and this guy with nerdy black glasses started and giving me an attitude and wanted to charge me for even inspection the mess they did on my car. Every time I tried expaining him the problem he tried to let me believe that I was just nuts and that there was nothing wrong with the car. This guys was a complete you know what! I'm never buying acura again, I'm never buying honda, I'm never going to these crooks that they don't even know what they are doing. WARNING, stay away from this dealer!!!!!! More

A salesman got me into buying a Civic from them, they were very helpful that time (of course!). 55K miles later, my check engine light went on, they just erased it and said nothing is wrong. Additional 2 were very helpful that time (of course!). 55K miles later, my check engine light went on, they just erased it and said nothing is wrong. Additional 20K miles later my engine started to surge and hesitates.. I know how engine works and have a service manual myself, I asked them to take a look at it and specifically check the sensors (Oxygen) and timing belt since I hade the belt replaced recently. I even told them I'm willing to spend money just to have it fixed. They said nothing is wrong and it's working normal. I did my own research and had all the other things that may cause the problem fixed first (cheaper first).. my last on the list are O2 sensors and timing belt since they cause more.. +5K miles later my check engine light went on and I WAS CORRECT! It was the O2 sensor!! I was very disappointed because if they did test my sensors (which I told them) for continuity and resistance, I could have replaced it first and save me some money! But I was wrong in trusting them and looked the other way because the dealer says they are fine! Now, the best part.. I called Parts Department to check availability and pricing for O2 sensor, they quoted me for $330, I asked them why is it expensive because Honda at Lemon Grove is offering it for $223 dollars, the guy just said Ah!, we're different company", and hung up! Didn't even bother to see if I could get a discount!... I'm fixing my car by myself because they can not fix it in the first place, and now I get this treatment?...Fine then.. I'm almost done paying of my car.. my next buy would be a Honda Accord and it will be from Honda at Lemon Grove! (I've seen a lot of good reviews on them)... never will I come back to Ball Honda... More

I wanted to upgrade my 1999 honda crv, so I bought a 2007 honda civic ex. The car was beautiful, but after a year and 3 months I feel that I have been down-graded to a lemon. I have had 3 manufacturer defe honda civic ex. The car was beautiful, but after a year and 3 months I feel that I have been down-graded to a lemon. I have had 3 manufacturer defects and they just sent me another one in the mail, so now I have to see if that concerns my car. I also have a cracked rim, so I went to the dealership to get it fixed. I was willing to pay for a new rim or to get it fixed, but when I went to the service center to get helped I was treated like a child and sat there for 3 hours with nothing but a headache for my troubles. They offered no suggestion what so ever to help me fix my problem. They passed me on to the manufacturer and that would have been fine,except it took my initiative and my complaints to get anything done. I DO NOT RECOMMEND THIS DEALERSHIP! More

I bought a 2007 honda civic ex thinking I was upgrading my 1999 honda crv and it turns out I was wrong. I had nothing but manufacturer defects (about 4 so far) and when I came in to get help in fixing a c my 1999 honda crv and it turns out I was wrong. I had nothing but manufacturer defects (about 4 so far) and when I came in to get help in fixing a crack rim they were unhelpful and gave off the impression that it was not their problem. They told me that since it was an after market product it was not their concern, but it was utterly ridiculous because everything from that car was bought from the dealership. I was outraged for their lack of concern and I wanted to be understanding because I naively thought that Honda takes care of its customers. I was obviously wrong because I sat in that dealership for THREE hours waiting for some kind of result and I came out there only gaining a huge headache for my problems. It took my initiative and complaining the next day to see any results. I highly advise anyone interested in a Honda to not go through this dealership. More

I took my 2005 civic, which was under warranty, to them to replace my brake pads. After they were replaced, I noticed a squeaking, so I took it back. They said it was nothing. Then I took it back again, an to replace my brake pads. After they were replaced, I noticed a squeaking, so I took it back. They said it was nothing. Then I took it back again, and again one more time. They said it was normal. So, I waited. Now, a year later, I'm not under warranty and have had to pay over 700 bucks because these guys screwed up my brakes and decided to tell me that it was nothing. More