Ballas Buick GMC

DO NOT BUY FROM THIS DEALERSHIP. UNETHICAL!! 2nd UPDATE: Jeff Robinson (Part Owner and General Manager) retaliated by leaving a 1 star review for MY EMPLOYER. My company has nothi UNETHICAL!! 2nd UPDATE: Jeff Robinson (Part Owner and General Manager) retaliated by leaving a 1 star review for MY EMPLOYER. My company has nothing to do with my purchase of a vehicle. How unethical and unprofessional and a stalker he is. (see picture below) UPDATE: I received a call from Jeff Robinson who was very defensive about the situation because I left this review. He stated” I have the invoice showing that we paid TST, so it was applied. He accused me of trying to “paint a picture” of it not being applied. He completely disregarded all that happened to make me think it had not been applied. He never once apologized for the experience of receiving someone else’s information or the sales rep not responding to me. He also did not offer to assist in getting me the correct information. He did address the call I had with TST and said in a voicemail “if Dino THOUGHT he didn’t apply it and he said he would be willing to apply it then this is something he is willing to do”. When I mentioned the that to Jeff, he said I didn’t say the word “thought”. I told him he all I want is proof it was applied or a refund. He said, my position is that we paid for it regardless of the application and you agreed to the price and a refund isn’t going to happen. He said he is part owner so go ahead and reach out to Marianne Ballas. Original Review: I purchased Yukon Denali from Suburban GMC in Michigan. After I noticed I didn't like the ride of the vehicle, I did some research and discovered that there was a higher trim that offered a smoother ride. I located a Yukon Denali Ultimate in Toledo at Ballas Buick GMC. I called and explained that I only had the vehicle for a day and would like to trade it. I was told to come down and they would appraise it because it is now considered a used car. I drove immediately to the dealership and spoke with Dana. Dana helped me through the process. The dealership: - Valued this brand new vehicle with less than 300 miles on it $11,435.00 less than what I paid for it the day before. - Called Suburban GMC in Michigan without telling me or getting my permission to communicate my personal business. Their justification was that they felt the request was suspicious. (The vehicle had a registered plate, registered to OnStar, and I had all the original paperwork), still, they felt the need to call them behind my back. I’m sure there was another reason as to why that call was made, but not solely because of the sale. - They alleged that they marked the price of the new vehicle up $5,000.00 because of protection that was applied to it. I received the documentation from the alleged protection company with someones else's information on it. I emailed my sales rep and she told me she would have it corrected. I subsequently emailed her asking when was the application done on 7/11 at 4:31 PM, again on 7/18 at 10:49 pm, and again on 7/25 at 6:10 pm. She has not responded to me either time. I spoke with the owner of TST and he asked me to bring the vehicle to him for a day because it doesn't seem that it was applied. He stated that he is short staffed and it more than likely was missed. He explained that the dealership drops these cars off before they hit the lot and that there have been quite a few missed. - My sales rep told me to not fill out this survey if I have any problems, but to talk to the dealership directly because if I express any dissatisfaction in the survey, it will cause a huge issue for people. Overall this dealership violated my privacy, charged me 5K for something that I did not get, and now will not answer me. They are so concerned about me allegedly having stolen a vehicle that I paid 86K for and then wired them 127K for a vehicle on their lot, that they were willing to violate my privacy. More

Dropped car off for an oil change got it back smelling of weed. Lorenzo was an absolute jerk didn't care pointed to 2 older men said do they look like they smoke weed? First off weed has no age limit and I d weed. Lorenzo was an absolute jerk didn't care pointed to 2 older men said do they look like they smoke weed? First off weed has no age limit and I don't know them. After walking around trying to get someone a lady offered me to bring it back another day to get cleaned. Also had a check engine light and John couldn't even give me a ball park of price refused to see if covered on warranty and said minimum $500 probably more. Will not ever recommend them. They didn't even call me when car was done I walked back from store saw it parked. More

Been with Ballas since 2017 and I love this dealership! John in Service always takes great care of me and has quick turnaround on my oil changes/tire rotations, the gentleman who does bodyshop estimates wa John in Service always takes great care of me and has quick turnaround on my oil changes/tire rotations, the gentleman who does bodyshop estimates was so kind and was able to rub out what I thought were big paint chips that turned out to just be concrete spots, and Curtis in the parts department helped me get the app working so I could use points for me to score a cargo fold-flat compartment so groceries aren't rolling around in the back. Everyone at the dealership that had a hand in my visit made it such a smooth transaction and this is just one of the many great experiences I have here. Interacting with this crew, you can tell they have big hearts. Love this whole crew! ♡ More

The only reason I used this shop was because it was a preferred shop from the insurance agency, I have had nothing but problems. the bumper of my car was not put back together correctly and a part had fl preferred shop from the insurance agency, I have had nothing but problems. the bumper of my car was not put back together correctly and a part had flown off of my car while driving. they are now saying I had hit something while I have a tow hook that sits in front of the part with no damage so there is cleary no way there was an impact, no collision has occurred and the parts that were not put back correctly, according to them and the insurance company, are damaged. I would never go to this place even if it was the only shop within 1000 miles More

Dealership failed to make repairs under warranty. Claimed they could not duplicate problem. Had vehicle in many times and still have the problems. Did not offer any solutions. they could not duplicate problem. Had vehicle in many times and still have the problems. Did not offer any solutions. More

THIS DEALERSHIP DOESN'T THE MEANING OF CUSTOMER SERVICE If I could give zero stars I definitely would. I went to this dealership two weeks ago and spoke with a sales guy named Charles, he was very condescen If I could give zero stars I definitely would. I went to this dealership two weeks ago and spoke with a sales guy named Charles, he was very condescending when he spoke with me. He tried to talk me out of two of the vehicles I was interested in purchasing. At the end of our conversation I told him I wanted to narrow down my two options to one, and he tried to rush me in to making a purchase by saying the employee pricing would not be offered anymore in August. He never once asked me if I was looking to lease, purchase, if the car was for business or personal reasons, nor if I had access to employee pricing or other discounts. He just assumed he knew what I wanted, and could or could not afford. Then, today, I started a virtual chat with a representative named Amy at this dealership. I asked her if we could conduct the details of the agreement I was willing to make virtually I am not comfortable going into the dealership if I do not absolutely have to, because of the pandemic and potential exposure. At first she initially said yes, but as we got further into the discussion she kept trying to avoid answering the questions I was asking and deflecting on to other things. She even tried to talk me out of the vehicle I was interested in without even providing me with all of the information I was asking for. Amy also kept trying to get me to find excuses for me to make unnecessary trips to the dealership, after I had already told her I did not want to make unnecessary trips because of COVID-19. Twice she purposefully ended our chat session abruptly, because I reiterated I did not want to make an unnecessary trip to the dealership especially if it would potentially be a waste of my time. The third time I started the chat I spoke with an Elise, explained the situation to her and asked if she would be able to assist me. Elise stated she would be happy to assist, then shortly into the conversation she started to attempt ending the chat with me stating someone would get back to me by email. I will never go to this dealership to purchase a vehicle or anything else, and I will never recommend anyone do business with this dealership. Since I was not sitting face-to-face with a sales person the employees of this dealership did not deem it necessary to treat me as a serious customer. It is more important to them to see me in person to make a sale, then to be considerate and accommodating of my concern of my health. Obviously, the employees at this dealership needs to have you at their facility in person so that they can play games, lies, and try to intimidation and scare tactics to get people to buy a car. More

Nothing but amazing things to say about Ballas! My husband and I just leased a new 2019 GMC Terrain and we could not be happier! Ballas went above and beyond to make it work! The managers and sales My husband and I just leased a new 2019 GMC Terrain and we could not be happier! Ballas went above and beyond to make it work! The managers and sales specialist we worked with were a huge help. They made sure we received everything we needed and more. We will be back! More

Best dealership in town! I am on my 4th vehicle from Ballas. My son turned 16 and I needed to add another vehicle to the household. I was able to find the perfect vehicle th I am on my 4th vehicle from Ballas. My son turned 16 and I needed to add another vehicle to the household. I was able to find the perfect vehicle that met our budget and best of all I know my son will be safe. Thank you Ballas! More

Great place to do business Very fair and friendly. Great place to do business. Long time customer. Have purchased new and used vehicles here. Also have used the service departme Very fair and friendly. Great place to do business. Long time customer. Have purchased new and used vehicles here. Also have used the service department. More