Andy was extremely rude, sarcastic, arrogant and completely unconcerned with our car issues. Additionally, he could not demonstrate how to use the car starter we had just paid $700 to have installed. We are a Ford family with several retirees and former employees. Until now, we have done all of our business with Brondes, and have been very satisfied. Your employees have always exceeded our expectations. As a result of our experience with Andy, we did take our business elsewhere and bought a new vehicle from another Ford dealership over the weekend.