Banister Ford of Marlow Heights

This was our second visit to your dealership, the first was for our 100,000 mile maintenance. This visit was for our water pump to be replaced. Our service advisor Ms Diaz was polite, professional and just was for our 100,000 mile maintenance. This visit was for our water pump to be replaced. Our service advisor Ms Diaz was polite, professional and just wonderful More

Bannister does adequate and good service. I like the option for someone to pick up my vehicle from home and drop it off. I like the option for someone to pick up my vehicle from home and drop it off. More

My advisor was very good to me. She keep me informed about everything. I enjoyed how she was very welcoming. She keep me informed about everything. I enjoyed how she was very welcoming. More

Estimate was $918, but since I’m a veteran, it was $910 for the service. The final bill was almost $2,000. I will not continue my business and I also called customer service to file a complaint because I h for the service. The final bill was almost $2,000. I will not continue my business and I also called customer service to file a complaint because I had to do my own research and saw that in the state of MD, the estimate can't be more than 10% and if it was going over 10%, I was supposed to get a call to give consent on going forward which didn’t happen. Also, it's shady when they purposefully don't add in labor costs on the estimate. Very misleading and unethical, for that reason, I can’t recommend this dealership to friends or family. The trust is broken and I’ve been taken advantage of. Look for another dealership to conduct your business with. More

I bought my car to have someone fix the leak from antifreeze. The mechanic told me that the Heater Hose needed to be replaced. That was done; however, the antifreeze is still leaking from the car. antifreeze. The mechanic told me that the Heater Hose needed to be replaced. That was done; however, the antifreeze is still leaking from the car. Took the car back and the mechanic could not find a leak. I know the car has a leak, but Banister Ford could not find it. After the service of the heater hose being replaced, I ask to speak with the mechanic for a better understanding of why a heater hose needed to be replace when is 90 plus decrees and I not even using the heater. Needless to say, of course mechanic was not available as I was to the by the finance person. I asked if he could give me a call when available, never happened.. However, they did suggest new brakes. The brakes are good. I now have to take the car to another Ford Dealership to have the problem solved. More

This is a great dealership they really work hard to make deals happen a little low ball on trade ins was expecting a better deal there just be sure everything works electronically with use vehicles cause I deals happen a little low ball on trade ins was expecting a better deal there just be sure everything works electronically with use vehicles cause I spent almost 50k an they not trying to replace my head unit cause it’s after market so I have to spend it out my own pocket to get replacement I thought that wasn’t right after I spent that amount of money the head unit was only $800 new should’ve been replaced that would’ve made me happy an completely satisfied More

Banister Ford did a good job, they got back to me quickly and gave me a fair estimate. and gave me a fair estimate. More

Salesman and the financial representative were dishonest regarding the discount!! I was very disappointed in the purchase price. regarding the discount!! I was very disappointed in the purchase price. More

The dealership was very attentive and professional with addressing my concerns and issues. They took the time to listen to my issues and responded with emails almost immediately. addressing my concerns and issues. They took the time to listen to my issues and responded with emails almost immediately. More

I love it when I don’t get stressed out when problems arise. Everything went great, car running fine. so Iwill definitely use them again. Outstanding happy people make my day. arise. Everything went great, car running fine. so Iwill definitely use them again. Outstanding happy people make my day. More