Banister Ford of Marlow Heights

Great Customer Service I visited this location to have my oil changed. The service I received was top notch. The mechanic that I dealt with (Phil Armel) was very courteous I visited this location to have my oil changed. The service I received was top notch. The mechanic that I dealt with (Phil Armel) was very courteous and friendly. I was very pleased with the service I received. I would recommend both he and Sheehy Ford Marlow Heights to all my friends. More

Quality people are they key to success I deal with Jerry often and I am always pleased with his ability to get me what I need as well as his enthusiasm. I never feel like Jerry is too busy I deal with Jerry often and I am always pleased with his ability to get me what I need as well as his enthusiasm. I never feel like Jerry is too busy to deal with me and he works just as hard whether the sale is $3 or $1500. It's nice to be more than just a dollar sign in today's day and age. More

Great service Prompt service and he made sure I understood what was going on with my vehicle and what was it going to take to fix it. Prompt service and he made sure I understood what was going on with my vehicle and what was it going to take to fix it. More

Awesome Service Department The entire service department was very helpful. The technician that worked on my car, Bryan Ashburn, was extremely knowledgeable and I didn't feel lik The entire service department was very helpful. The technician that worked on my car, Bryan Ashburn, was extremely knowledgeable and I didn't feel like he was trying to get over on me. I will never go to any other mechanic. I highly recommend Sheehy Ford!!! More

PARTS DEPARTMENT EXCELLENCE! Don Berry and his knowledgeable staff are quick and efficient at getting me what I need and within a reasonable amount of time. They have alway's tre Don Berry and his knowledgeable staff are quick and efficient at getting me what I need and within a reasonable amount of time. They have alway's treated me with respect and put forth that extra effort to ensure I'm a well satisfied customer. I would and have recommended this part's department to everyone!! Friendliness, experience, and down right passion to help the customer, what more could you ask for? NOTHING! More

Service Experience I was very impressed with my service tech Gary Niner. He made me feel like I wasn't being taking advantage of and that my car would be in good hands. I was very impressed with my service tech Gary Niner. He made me feel like I wasn't being taking advantage of and that my car would be in good hands. There wasn't anything additional added on at the end like some other dealerships have done to me in the past. I really appreciate the care he took with my care and with me. I will recommend Marlow Heights Sheehy Ford and Gary Niner to my friends and family. More

OIL CHANGE WENT TO GET MY OIL CHANGED ON MY EXPEDITION, MIKE JENKIS HAS EXCELLENT CUSTOMER SERVICE. HE ALWAYS KEEPS ME INFORMED AND EXPLAINS EVERYTHING TO ME WENT TO GET MY OIL CHANGED ON MY EXPEDITION, MIKE JENKIS HAS EXCELLENT CUSTOMER SERVICE. HE ALWAYS KEEPS ME INFORMED AND EXPLAINS EVERYTHING TO ME More

Service My experience working with Les Jr was AWESOME.!!!! He was very friendly, speedy and willing to work along within my budget. I would highly recommend My experience working with Les Jr was AWESOME.!!!! He was very friendly, speedy and willing to work along within my budget. I would highly recommend anyone with car problems taking their vehicle to Les Jr at Sheehy Ford in Marlow Heights. More

"Sheehy and Les- Together they're the best" I took my truck by yesterday after work because I had "unfortunately " taken it to "Bob Bell Ford" in Glen Burnie, Md. at 6:45 a.m. on Saturday to hav I took my truck by yesterday after work because I had "unfortunately " taken it to "Bob Bell Ford" in Glen Burnie, Md. at 6:45 a.m. on Saturday to have the works done, and to use $29+ in rewards. I waited close to 2 hours to be told they could not get the wheel locks off so they did not rotate the tires. They said the lock lug nuts were on to tight from a previous "Works" visit. I told them I had to make a long 8 hour trip each way to go see my wife in the hospital and I wanted to insure the truck was sound and safe before going. Angry that I wasted my time going there to save money and not Sheehy, I went to the cashier who told me my rewards had just expired the day before and it would be $40.27. Again I was outraged at the poor customer service and told the cashier I had a card to get a $10 rebate at least. She said they couldn't honor it because technically I didn't have the "works" done since they couldn't get the wheel locks off because they are not allowed to use an air gun on wheel locks and apparently their guys aren't man enough to get the wheel locks off manually. (Insane) I called their service manager twice yesterday (Monday). I left messages on his voice mail and spoke to service advisors and left my name and number and asked that Rick Bolewski call me. He did not return my calls or messages. Very disheartening customer service. Terrible way to run a business. I went to see Les Ashburn at Sheehy in Marlow Heights and showed him the invoice form Bob Bell Ford and explained to him what happened and that I needed to insure the truck was sound and safe so I could travel 440 miles each way to go see my wife who is very ill in a hospital in Huntington, WV. Les I could see was busy and dropped everything to see to my needs. He had a technician take the truck back and check it out. A short time afterwards (20) minutes, they brought my truck out to me, tires rotated, brakes and under-carriage checked, air pressure and more. Fantastic job Guys! No problem with the wheel locks. Les said he would have his son Les Ashburn Jr. send in both invoices today and try to get me my $10 rebate. Wow what service. I told him that was not necessary because it was my fault for going to Bob Bell Ford to begin with. I've tried to be loyal to Sheehy Ford and I learned my lesson not to stray. True testimony to first class service and people. Les Ashburn, Jr. and his father Les Ashburn have always given me great service and it's truly obvious they are all about customer service and Ford Quality #1. Everyone at Sheehy treats me with respect and they are friendly, knowledgeable, and they stand behind their service and customer first. And to make sure people know just how great this dealership is, Les would not charge me for the service they performed. Even though I asked to pay my fair share for the tire rotation, he wouldn't hear of it. I am truly thankful to Sheehy Ford and all the wonderful people who work there for their dedication to the customer and their needs. I can now go see my wife at Cabell Huntington Hospital in West Virginia and feel safe in my truck on a long distance drive. I have always been a Ford man. Learned that from my dad. He was smart too and new quality. Thank you everyone at Sheehy Ford. Sincerely Kevin S. Edgington More

Very impressed i had to take my truck in to get serviced and tires. I dreaded having to take the time to do this, however my service adviser Les Jr was a pleasure t i had to take my truck in to get serviced and tires. I dreaded having to take the time to do this, however my service adviser Les Jr was a pleasure to deal with. He was able to get me in and get things done in a timely matter. I will refer my family and friends to Les , because Im sure he will take care of them as well as he has taken care of me. More