Banister Ford of Marlow Heights

Coming to find out that my Xtracare plan didn't cover my outside core of my vehicle. The extra care covers part of core, and is limited different types of rentals under the extra care exceptions. The flex p outside core of my vehicle. The extra care covers part of core, and is limited different types of rentals under the extra care exceptions. The flex pipe, that is part of the headers. Is part of the core, is not covered. And was not given a list of parts that this extra care covers. I bought a 2015 chevy silverado from banister ford. Now I was told to go through the chevrolet dealer. To work within ford coverage and get the part installed through chevrolet dealership, I had to do just to find out. That my coverage was that I have they gave me doesn't cover what they say it covers. Customer Service didn't know what was going on. It took me a whole week, just to find out that they didn't know what coverage does what. 👎👎👎👎 More

Paid $8600 cash for used KIA for my son. Days later car shuts down while he is driving on I495. In all it shutdown 3 times before we could get help. It took several calls to the dealer to ge Days later car shuts down while he is driving on I495. In all it shutdown 3 times before we could get help. It took several calls to the dealer to get assistance. Following their request I brought the car in to the service department. Unable to figure out why it was shutting down, I was told to take to a KIA dealer who should be better able to resolve the issue. (they didn't mention there was a KIA dealer next door. I drove the car to KING KIA in laurel. They didn't have an appointment for 4 days, so i left the car. While registering the car in their system, the service rep asked me if I knew there was 3 open recalls on the vehicle, I did not and was told by Banister there were no issues with the vehicle when I bought it. The rep said "they should have told you there were 3 open recalls" so you could decide if you wanted to buy it with the recalls. He said he would conduct a full diagnostic on the vehicle at a cost of $280. I sent a text to Banister informing them of what had taken place. I did not get a reply. I returned the following week to get the results. The service rep said there were no error codes, they suspect the instrument cluster was the issue. In addition to the 3 open recalls, the rear brakes were "in the red zone" (Note: The spec sheet says "New Brakes"). Throughout this ordeal I have made several attempts to speak to the used car sales manager (Mike). As of the writing of this review, he has yet to contact me. On at least 3 occasions, Jasmine and Kelly went to him while I was on the phone and told me he would call me back, it is 30 days since I bought the car, he has yet to make that call. So here I am, with a car that is unsafe to drive and given the option to either pay to fix the issues KIA found ($3,400) or purchase another vehicle and apply $6100 of the $8600 I paid to another vehicle they are asking $14,500. Said vehicle has low mileage (less than 40k), but both CarGurus and Autotrader report it as over priced by $2k. What would you do? More

I have had the pleasure of having my car serviced twice at this dealership. Both times everyone has been courteous and exhibited professionalism rarely seen anymore. Kudos! at this dealership. Both times everyone has been courteous and exhibited professionalism rarely seen anymore. Kudos! More

Thanks better than before. I know you are new management. I was hoping for better service. Hope it’s the same next time I come. I know you are new management. I was hoping for better service. Hope it’s the same next time I come. More