Banister Ford of Marlow Heights

The service wasn’t terrible before the car purchase, but after the smart remarks and snooty attitudes because I had questions were really annoying to deal with as a first time car buyer. They purposely took after the smart remarks and snooty attitudes because I had questions were really annoying to deal with as a first time car buyer. They purposely took me on a drive where I wouldn’t see my back camera was broken. Refused to fix it and said it’s up the the owner to repair and not for the car salesmen’s to know the mechanics of the car. Also they said the car was inspected 2x but they don’t tell you till after the car is inspected when it first gets there so it could be there for a year and they won’t check it before selling it to you. At a point unprofessional and pressed for a sale! I love my car though I got her fixed but I had to spend a lot of money in the process where as I may not have bought the car at all if I knew what I know now. More

Quick and easy. Everything went smoothly. Simple check in and the staff is very friendly and helpful. Everything went smoothly. Simple check in and the staff is very friendly and helpful. More

I found the place welcoming from arrival to departure. yTime was minimal and price fair. yTime was minimal and price fair. More

At this point I am still awaiting the second key and to hear from the finance company hear from the finance company More

My experience is always pleasant at Banister Ford. As a return customer, I place my car needs into the hands of Mr. Davonte Manuel (Service Advisor). As is his custom, he listens and advises accor As a return customer, I place my car needs into the hands of Mr. Davonte Manuel (Service Advisor). As is his custom, he listens and advises accordingly regarding my requested service. As a result, I have saved money on maintenance that wasn't needed. Additionally, the service and break areas are always immaculate. I have waited at Banister Ford for the completion of maintenance on my vehicle the last three times I visited and have never seen the Service Department disheveled in any shape, form, or fashion. The break area is open, spacious, well lit, and very clean. The chairs are comfortable too. All said, Banister Ford is the only place that I have taken my 2019 Ford Edge for maintenance since I purchased it. I trust them with my vehicle. The staff is very friendly and helpful. Davonte is the absolute best!!! More

Not bad good service have vehicle ready on time but they to start washing customers cars to start washing customers cars More

Car was estimated to be there for a week for recall fix. Was finished a day earlier. Bought a ford because of Chevrolet service. Was finished a day earlier. Bought a ford because of Chevrolet service. More

Good service and communication. I did not experience any issues during my visit for service. I did not experience any issues during my visit for service. More

Everyone was very pleasant and helpful. I would recommend them to anyone. They stand behind their vehicles. I would recommend them to anyone. They stand behind their vehicles. More

The car detailing was superb. They did a great job! I definitely would recommend them for their detailing service. They did a great job! I definitely would recommend them for their detailing service. More