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Banister Ford of Marlow Heights
Marlow Heights, MD
1,465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,465 Reviews of Banister Ford of Marlow Heights
July 06, 2023
I appreciate Davonte's professionalism and responsiveness to my concerns. Thank you! I will consider future service at Bannister. My son had a very bad experience there and I took a chance to try your serv to my concerns. Thank you! I will consider future service at Bannister. My son had a very bad experience there and I took a chance to try your service for myself. I am glad I did. More
by marilynt30
Verified CustomerEmployees Worked With
Davonte Manuel
July 06, 2023
Communication is terrible, problem was not resolved. Had my truck for two months and it returned aight he same problem. I will NEVER recommend anyone to go to banister ford. Had my truck for two months and it returned aight he same problem. I will NEVER recommend anyone to go to banister ford. More
by ronnettalache
Employees Worked With
Anthony Kelly
July 04, 2023
I have no complaints at this time. The service was quick and timely. I would like to take this time to ask why you don't top off all the fluids when your doing a oil change?? The service was quick and timely. I would like to take this time to ask why you don't top off all the fluids when your doing a oil change?? More
by RSHEARARD
Employees Worked With
Carlos Scott, Amarjot Vohra
July 03, 2023
The service I had was on point,I can't wait for next oil change thanks so much,you guys are awesome change thanks so much,you guys are awesome More
by TEKESUZIE
Employees Worked With
Bobby Gray, Chris Oyedeji, Joe Hamilton, Sharon Wilson, Davonte Manuel, Carlos Scott, Amarjot Vohra, Mohammed Qureshey
June 30, 2023
Service is completely horrible here at this location. They lack communication and continued lies from the service advisors to customers regarding service deals and offers is ridiculous. My car was droppe They lack communication and continued lies from the service advisors to customers regarding service deals and offers is ridiculous. My car was dropped off the night before I received a call at 7:30 regarding my car. Service was not started on my car until 1:00pm, yet I had an 8:00am appointment. I’ll be going somewhere else after today. Do not go to this location unless you want horrible service. More
by Sweetstar
Employees Worked With
Davonte Manuel, Amarjot Vohra
June 29, 2023
I took my truck for a regular oil change and when I picked up my car and got home I noticed that the cap for the oil tank was missing. They did not close the oil tank which could’ve caused me to spill picked up my car and got home I noticed that the cap for the oil tank was missing. They did not close the oil tank which could’ve caused me to spill the oil and potentially start a fire. When I called the dealer, they were willing to pick up the truck so they can inspect if there was any damage. They sent a towing company to pick up the car. The guy driving the tow dropped my car while trying trying to put it up the ramp. My wife was outside and she saw the whole thing. Once I got my truck back I inspected it and one of the shocks is leaking which was not before! When I called the dealer they told me they have NOTHING to do with the towing company (Andrews towing company). I called the towing company and they won’t do anything!! This happened because of a simple mistake! I am highly upset the dealer won’t even try to call the towing company since they were the ones to pay for the service!!! Very incompetent and with little regards to customer service! More
by 1989joaquinmartines
Employees Worked With
Carlos Scott
June 29, 2023
I made an appointment for 2 recalls and a 36,000 mile service. I was sent 3 reminders for this appointment but not told that the recalls could not be done. I found that out after I arrived. Had I known I service. I was sent 3 reminders for this appointment but not told that the recalls could not be done. I found that out after I arrived. Had I known I would have rescheduled the appoint to when all of the work could be done. Whoever is making appointments should know if the work can be done prior to scheduling an appointment for it. Two hours of PTO wasted because I will have to return when/if the recalls can be done. Have some knowledgeable look over the appointments and reschedule if the customer needs cannot be met. More
by Yabbadu1$
Employees Worked With
Carlos Scott
June 28, 2023
Simple oil change turned to multiple visits. Luckily my wife drove the car so I noticed a big puddle of oil in the garage. If not, we would've had major car issues driving without oil. When I re Luckily my wife drove the car so I noticed a big puddle of oil in the garage. If not, we would've had major car issues driving without oil. When I returned it, I had to do too much convincing rather than they just fix their mistake. They blamed the leak on a part that shouldn't have been there yet they were the last one to work on it. No apology or any sort of compensation for my extra unscheduled visit or all the oil I had to clean in my garage. Was a loyal customer but this changes things. More
by Rick
Employees Worked With
Carlos Scott
