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Banister Nissan of Chesapeake

Chesapeake, VA

4.5
850 Reviews

930 North Battlefield Boulevard

Chesapeake, VA

23320

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850 Reviews of Banister Nissan of Chesapeake

January 06, 2016

Great Team Support I went in to have my 2012 sentra oil changed and ended up purchasing a new 2015 nissan rogue... Mr Harry, was phenomenal and he was very personal, he More

by dhoward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry N. , Delvin Washington, Ray Sims
December 30, 2015

UNORGANIZED! WORST experience EVER!! Was told we was approved by Regal Acceptance finance. Was told to put down $1000. We signed our complete contract and was put in a 2015 altima. Aft More

by TheChambers21
Recommend Dealer
No
Employees Worked With
Raymond Pusey, Ray Sims
Jan 12, 2016 -

Banister Nissan of Chesapeake responded

I am so sorry to hear about your dissatisfaction. I would love the opportunity to speak to you personally about your concern. I understand Ray has tried to reach you as well. We do indeed have a valid bank approval for you; however as we explained the night you purchased your vehicle, the approval is based upon verification of the items from your application. We understand that sometimes it takes customers time to get all of the information the bank requires. As soon as the documents were delivered to us we provided them to the lending institution. Unfortunately the documents you provided did not satisfy the lending institution that approved you. It is never our intent to have a customer bring back the car they wanted. We used every resource available to us,to try and prevent that from happening. I would love to sit with you and go over everything for you, and possibly go over some other options that could help us achieve our common goal. I can be reached at dwane.cochenour@nissanofchesapeake.com. Or by calling 757-436-4900 Thank you Dwane Cochenour General Sales Manager Nissan of Chesapeake

December 19, 2015

Phenomenal Customer Service I would recommend salesman Raymond Posey to anyone. He went far above and beyond my expectations and did it in a timely manner. Thanks for your outst More

by Lovemycar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Pusey
December 15, 2015

2015 Nissan Altima Purchase was a refreshing experience Buying a car can and often is a trying experience. I have purchased over 20 cars (6 new) in my lifetime and the process has not always been pleasant. More

by gunnerjdub@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gino Evans
December 07, 2015

Friendly atmosphere, and great workers Every person that I came in contact with were absolutely great. This was my first time getting a car and the experience was a great one. More

by deonnat89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terence Benn, Gino Evans, Michael Pulley
December 07, 2015

Refreshing Experience!! This dealership RIGHT HERE is how car buying should be!!! I felt welcomed, the sales consultants were amazing and made me feel as if I was the only pe More

by Promise J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terence Benn, Delvin Washington, Herb Griffin, Giff McDonald, Carol Halsey
December 07, 2015

YOU DESERVE TO BE #1!! My wife and I came into the dealership looking for a bigger car for our needs. Ray Sims, one of the Finance Manager, has been part of our car buying More

by The Wilkersons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlton Sample, Rick Sanchez, Jonelle Pitt, Ray Sims
December 05, 2015

Great Car Buying Experice I had a wonderful time buying my 2015 Nissan Rogue. I appreciated the great customer service. I plan on going back and getting all my new vehicles fro More

by Blk Widow Baby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacie Davis, Tonya Ervin, Clif Singleton, Leonard Osterman
December 03, 2015

The Truth This dealership is what all dealers should be. Ron Watson is a breath of fresh air and honest. WE ARE GOING BACK FOR NEXT CAR! More

by ggrove33
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ron Watson, Ray Sims, Anthony Parker
November 29, 2015

Unreal I knew I wanted a Nissan product. I have had a Nissan Maxima since 2003. It has been a great car. We went shopping on Black Friday because the Interne More

by BobNorfolk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick, covering the keys and manuel, James Copeland, Leonard Osterman
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