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Whitten Brothers Of Ashland

Ashland, VA

5.0
452 Reviews
New Sales Update We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team. First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile. Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering: Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience. Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store. Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them. Prequalified At Home Test Drives: After prequalifying for a deal & agr
Contact Dealership

11409 Washington Highway

Ashland, VA

23005

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Top Reviewed Employees

Nick Ellis at Whitten Brothers Of Ashland

Nick Ellis

Finance Manager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy McCarthey at Whitten Brothers Of Ashland

Cathy McCarthey

Sales Associate
4.9
This rating includes all reviews, with more weight given to recent reviews.
Ray Waters at Whitten Brothers Of Ashland

Ray Waters

Sales Associate
not yet
rated
Employees need five ratings within 24 months before we can calculate an average rating.
Bill Harrison at Whitten Brothers Of Ashland

Bill Harrison

General Sales Manager
not yet
rated
Employees need five ratings within 24 months before we can calculate an average rating.

Latest Reviews

April 14, 2024

It was an Easy experience, completed quickly and was pleasurable. The initial response to emails and text was very good. More
by Rct1315

Employees Worked With

Cathy McCarthey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.

March 12, 2024

Great experience from beginning to end - We would highly recommend Whitten of Ashland and Cathy More
by aalfonso0514

Employees Worked With

Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.

March 12, 2024

Cathy was wonderful. She is very knowledgeable and does a great job explaining all of the features each vehicle offers. She is kind , patient, and easy to work with. Whit More
by Jenn

Employees Worked With

Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Home Delivery
  • No Contact Transactions
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Valet Parking
  • Vending Machines
  • Virtual Appointments
  • Home Test Drives