Banister Nissan of Norfolk
Norfolk, VA
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No Customer Respect Today I went to get an oil change and received bad customer service. I've been a loyal service customer to Nissan since I bought my first Rogue in 20 Today I went to get an oil change and received bad customer service. I've been a loyal service customer to Nissan since I bought my first Rogue in 2010. More
Dont use the service depatment I took my 2014 Nissan Versa Note to Nissan of Norfolk for about a year for regular maintainence. I have had two bad experiences with the serivce depa I took my 2014 Nissan Versa Note to Nissan of Norfolk for about a year for regular maintainence. I have had two bad experiences with the serivce department. I took my car for an oil change and presented a coupon for free tire rotation only to get home and find out they did not rotate the tires. I guess they thought I wouldn't notice. I called the service department they said it did not need to be rotated. My tires had not be rotated for more than 6 months and in that time I had taken two long distance trips. My latest experience I bought a new Nissan Sentra which I was very pleased with the sales department. I took it back three weeks later for the free car wash and they scratched my car door and gave me a run around as to who is resposible Nissan or the car wash. I bought it to the attention of the sales person and sale manager when they gave me my car. I was sent on a wild goose chase between the Car wash manager and Nissan service manager of which neither returned my calls. I wont use the service department anymore. I'm done. Make sure you check your work and your car after service. Dont expect a response from them unless you complain directly to Nissan Consumer Affairs. More
Service and sales Most trusted dealership in Hampton roads as far as service and sales is concern. The dealership's staff in service are truly exceptional in doing thei Most trusted dealership in Hampton roads as far as service and sales is concern. The dealership's staff in service are truly exceptional in doing their jobs. More
Thank you again Erick A. thank you, again for helping my daughter and my son in-law on their Nissan Rouge, as of now they are station on Camp Pendelton Ocean side Cal Erick A. thank you, again for helping my daughter and my son in-law on their Nissan Rouge, as of now they are station on Camp Pendelton Ocean side Cali, and hoping i will see you also soon :-) More
Great people, great customer service My car was totaled due to flood and had to get a new one. Our agent Erick Aquino helped us out thru the entire process. It was our 2nd time dealing wi My car was totaled due to flood and had to get a new one. Our agent Erick Aquino helped us out thru the entire process. It was our 2nd time dealing with him in the same location and we're always satisfies with his service. Keep up the good work Erick! More
Lovely experience with Nissan of Norfolk Eric & Alex were very genuine and nice when helping me with the process of trading in my jeep &a helping with a gas- saving vehicle ! Thank you Nissan Eric & Alex were very genuine and nice when helping me with the process of trading in my jeep &a helping with a gas- saving vehicle ! Thank you Nissan of Norfolk! More
Good customer service Good sales rep specially Mr Erick Aquino He always smile to the customers and willing to help to get whatever customers needed. He is outstanding sale Good sales rep specially Mr Erick Aquino He always smile to the customers and willing to help to get whatever customers needed. He is outstanding sales representative and he got can do attitude. More
Jeff's review I have been buying cars for over 35 years and Nissan of Norfolk has given me the best car buying experience, twice in one year. I thought the first t I have been buying cars for over 35 years and Nissan of Norfolk has given me the best car buying experience, twice in one year. I thought the first time was a fluke, but it seems to be standard practice to impress every customer with super care and attention as well as the best deals available anywhere. Jeff Malone and Alex Hargrow are top notch, honest, great people. They are the finest people I have met in the car sales business. I can't put into words how amazing they are. More
Super Quick and Easy From beginning to end, it was a great experience! Hassle Free. No gimmicks. No games. Everyone is very friendly and professional. You feel at home whe From beginning to end, it was a great experience! Hassle Free. No gimmicks. No games. Everyone is very friendly and professional. You feel at home when you walk into Nissan of Norfolk. From purchasing the car, to getting the first oil change, its stress free!!!!!!!! :) Will be buying my next car from Nissan of Norfolk!! More
Amazing staff wonderful service This was the 8th dealer I had visited in my pursuit of a new car. I was feeling very defeated but the staff here at Nissan of Norfolk got me into a ca This was the 8th dealer I had visited in my pursuit of a new car. I was feeling very defeated but the staff here at Nissan of Norfolk got me into a car that I love with no hassle. I had a tight budget and though the car I wanted was to much They managed to make it work for me. Wilson and Alex were very accommodating and made me feel valued and cared for after other dealerships had made me feel discouraged. I recommend Nissan of Norfolk for both sales and service and I will definitely be a repeat customer. More