Banks Chevrolet Cadillac Buick GMC

Talk about customer service.. My husband and I really liked the looks of the Chevy and GMC trucks. We had never drove them before so we went to Banks for a test drive. We were gree My husband and I really liked the looks of the Chevy and GMC trucks. We had never drove them before so we went to Banks for a test drive. We were greeted by Dan Tobin and Jack Lampron. We had a certain price range we were looking to spend. They went above and beyond to get us into a truck that we didn't even know was in our price range! With our two children in tow they made sure they were quick and sensitive to the time we needed to have everything ready by. Daniel Tobin went above and beyond on all points during our visit he truly made buying our truck painless. We absolutely love our new GMC truck! Banks is all about customer service and I would definitely recommend them to anyone! More

Great deal Just went to look at the 2016 Buick Lacross. Met NickTrudel and Wayne, terrific salesmen. Ended up driving car and buying it. Would recommend deale Just went to look at the 2016 Buick Lacross. Met NickTrudel and Wayne, terrific salesmen. Ended up driving car and buying it. Would recommend dealership! More

Sales Review Had another great experience with the purchase of my new truck. I worked with Jeremy Chapman who did a great job in listening to my concerns and needs Had another great experience with the purchase of my new truck. I worked with Jeremy Chapman who did a great job in listening to my concerns and needs and then was able to meet my needs. I would recommend him to others. The dealership did a great job in prepping the truck. More

great deals Banks Dealership made it impossible to walk away without purchasing this new GMC 2500 of my dreams !! Thank you !! The Sale representative Court Le Banks Dealership made it impossible to walk away without purchasing this new GMC 2500 of my dreams !! Thank you !! The Sale representative Court Lesieur is a pleasure to work with !! Banks exceeded my expectations in this transaction !! More

Great Experience I stopped by Banks Chevrolet to take a look at GMC and Chevy Trucks. Kara greeted me at the door and proceeded to show me vehicles that I had interest I stopped by Banks Chevrolet to take a look at GMC and Chevy Trucks. Kara greeted me at the door and proceeded to show me vehicles that I had interest in seeing. The rest is history. Between Kara and Wayne, we finally worked out a lease which I could live with and my whole experience was terrific. More

Great very helpful The people I had dealings with where great and to the point no BS or games I was a 1st time customer but will be a lifetime customer now thanks again The people I had dealings with where great and to the point no BS or games I was a 1st time customer but will be a lifetime customer now thanks again to Tyler 👍 More

Good deal, decent car, poor sales representative I almost didn't want to write this. I've bought several cars in the last few years from Banks. I know their processes and can normally get what I want I almost didn't want to write this. I've bought several cars in the last few years from Banks. I know their processes and can normally get what I want, while they get what they need, all very quickly. My normal sales rep wasn't there, so I figured I would try a new one. I already knew what car to go after, I knew what they paid for it and I knew what I would pay for it. I also had limited time for dealer games and thought I made it very clear. The negotiation process went as expected, but took longer than normal, as the sales rep was holding out for more than the sales desk. I knew what I was going to pay and not a penny more. They knew I was not invested and I probably should have walked several times. I ignored that feeling twice. Finally, the sales manager came over and we struck a deal. This is when things stopped going as normal, as I think Allison didn't like the deal. I bought a car for my son to wrack up the miles on. I have to be very clear, I told them I was on a very tight time constraint. I had to be back on the road. The paperwork was ready. The finance manager and sales manager got me in and out, knowing I had to move fast. Allison was at first no where to be seen, then over talking to one of her co-workers while the paperwork sat on her desk and I stood around twiddling my thumbs. I almost walked, again - that's the 3rd time. I remarked that I was in a hurry, that I had to work and could lose a very serious client. Her comment: "relax, these things take time, that I was not giving her the warm and fuzzies". How the heck is it my job to give her the "warm and fuzzies"??? She also tried to get me to come back for the closing, since she had another customer coming in at 5pm. Why do I care about that? Am I not the customer in front of her, buying a car? Could we not sign the paperwork and finish this in the time we had? I continued to get the impression that her time was more important than mine, that she was following a process she was not in control of. See, I feel, I controlled the process more than she did, not so sure she liked that. Odd, considering that my money was going into her pocket. The star rating is all my sales representative experience. Sadly, she was the last person I spoke with, but this should not reflect on sales management or the finance office. Funny thing, I told her I was also interested in a Cadillac CTS-V. This is after I bought my son's car. That's a sale she won't be getting, but Banks probably will. I'll go back to my original sales rep and hopefully get to write a much different review. More

Banks review Overall I was very pleased with Banks. It's the second vehicle that I have leased from Ryan Gelinas. He is an asset to your dealership. Overall I was very pleased with Banks. It's the second vehicle that I have leased from Ryan Gelinas. He is an asset to your dealership. More

Very Good Experience This was the least stressed I have every had buying a new vehicle. I buy a LOT of trucks for my company and this was by far the most pleasant. This was the least stressed I have every had buying a new vehicle. I buy a LOT of trucks for my company and this was by far the most pleasant. More

My New Equinox Banks Chevrolet makes car buying a pleasurable experience especially when you have a salesperson like Jeremy Chapman. I knew what I wanted and Jeremy Banks Chevrolet makes car buying a pleasurable experience especially when you have a salesperson like Jeremy Chapman. I knew what I wanted and Jeremy found the perfect vehicle for me that had ALL the options I was looking for. The paperwork was made easy and the car was ready timely for pickup - I could not be more pleased. More