Today was the 2nd time in the past few months that I visited this dealer as a prospective buyer of the new Buick Regal. During my 1st visit they had no cars on the lot available to drive. The sales rep I was dealing with said he had to go to another location to get a car for me. After a half an hour of waiting at his desk. I left. I never received a call back, although he had my contact information.
When I arrived today, I decided to have lunch at the showroom cafe before inquiring about the car. I must say that the food and service at the cafe was excellent. After lunch i walked into the Buick portion of the showroom and spent a few minutes looking over a new Regal that was on the showroom floor, but located somewhat away from where the sales reps had their desks. I then walked to the middle of the Buick showroom and watched in amazement as 4 sales reps chatted among themselves, and shared something from a smartphone, while not 1 even so much as greeted me, or acknowledged my presence. I looked from one to the other and back again but got no response. I then walked out and came back in through the front and again waited to be greeted. Again nothing, they continued chatting amongst themselves. I had noticed a counter just inside the main door with 2 people sitting at it when I went to the cafe, so I went back there and explained my situation. A minute later someone came over and introduced himself as a sales manager. He then introduced me to Todd (1 of the reps who had ignored me). When we got to his desk, I told him how I had been ignored earlier by him and his co workers. No apology was offered. I also told him of my previous experience when no Regal was on the lot. He said he would go out and check. I went with him. He found 3 in a row, all of them filthy to the point I wouldn't have been able to see through the windshield. When i commented on the fact that again, they did not have a vehicle available for a test drive, his comment was "we sell mostly trucks, and with over 2000 vehicles on the lot, it's hard to keep them all clean. During the few minutes we spent together I would have to say that his attitude was indifferent at best. To sum it up, I was made to feel more like an inconvenience than a customer. Having been in sales for many years, and automotive sales as well, I can only say that I would have been out of a job if i had ever treated a customer this way. I think Banks should consider using their cafe staff on the sales floor.