Banks Chevrolet Cadillac Buick GMC

Excellent service!!! Seth did a great job in helping us find the right car. He was very clear in explaining our options which allowed us to pick the right car. I would re Seth did a great job in helping us find the right car. He was very clear in explaining our options which allowed us to pick the right car. I would recommend him to any prospective buyer. More

Refreshing experience in this era of auto sales. I began contact via Internet, as I had with a few other dealers, and was very pleasantly surprised to find out quickly that the folks at Banks, I.e. S I began contact via Internet, as I had with a few other dealers, and was very pleasantly surprised to find out quickly that the folks at Banks, I.e. Staci, Anna and Brad, not only talk customer service, they practice it. I actually got real answers to every question I had. Not the case from the others. They were very aggressive with their pricing and let me know of other incentives, of which I ended up saving another $500, all through e-mails. I have a very busy schedule and the convenience of e-mail is important to me. As a result of my positive experience up to that point we decided to make the 3 hour drive from NY and the trip did not disappoint. The sales manager quickly connected us with a sales representative, Beau Saltmarsh, who took us by car to the remote lot where the truck I was interested in was located (they are a very large dealership!), slapped on a plate and said "see you back at the dealer". Who does that anymore? Another pleasant surprise........Trust. After a reasonable drive, whereby my wife and I could actually discuss our thoughts, we returned to the dealer. They again proved what I expected to be the case by this point and gave me a fair trade for my vehicle. Beau was great to work with, very knowledgable and couldn't do enough to make our experience pleasant. The finance department's Otto, was very personable and accommodating, really knew his business and there was no pressure on final sales options whatsoever. We were asked if we wanted to take it home after a brief preparation and with a very nice gift bag of New Hampshire hospitality we began our 3 hour trip home, very satisfied customers! Sent from my iPad More

sales person understood my needs Cindy was fantastic and patient. Able to meet our needs without hesitation. I would recommend her to friends and family. I felt too much pressure duri Cindy was fantastic and patient. Able to meet our needs without hesitation. I would recommend her to friends and family. I felt too much pressure during the finance piece especially to buy an extended warranty. That is a practice I feel needs to stop. Dealerships get a "kick" with every warranty they sell. I also didn't like the lack of choices of finance rates and banks that I will be borrowing from especially when I have excellent credit and could negotiate for the best deal possible. I chose to buy anyway but I think I have gained more knowledge for the next time. More

Happy first time customer My wife and I couldn't find an Escalade in Vt so we looked around and found Banks website. I called and was connected to Kyle in the sales dept. He wa My wife and I couldn't find an Escalade in Vt so we looked around and found Banks website. I called and was connected to Kyle in the sales dept. He was straight forward, honest and to the point. We took pictures of our trade and Banks made a better offer than our local dealers. We drove down to Concord and were in and out in about 1 hour. We love our new SUV! More

Predatory and purposefully misleading This organization is the epitome of the distaste we all have for the car buying experience. During my experience I witnessed how Banks Auto's sales m This organization is the epitome of the distaste we all have for the car buying experience. During my experience I witnessed how Banks Auto's sales mangers exercised their lack of morals. Specifically, I was told a charge (line item) was going to be removed from a proposed deal we were working on and that Bank's was going to take the loss due to their mess up. What the sales manager ended up doing was taking the charge off the deal and then subtracted the same amount from the promotional discounts I was eligible for. After catching the sales manager's attempt to STEAL from me, he actually got angry with me, loud and swore at my salesman in front of me. I think he was upset that his lack of ethical standards was on full display. You might be wondering why I didn't walk out and go somewhere else. To answer that question, I had been working with a salesman that I liked for a few weeks. He was the ONLY reason I didn't leave. I didn't think it was right that the slimy Sales Manager should be able to screw up a sale for his staff. Additionally, if you are interested in any of the "Great deals" Banks Auto's has on their main website page; they probably aren't on the lot. Every single special promotional vehicle I looked at on their website was already sold. I told them it looked to me like false advertising. I was told that the cars sell so quickly, that they are unable to keep up with their website. Out of curiosity I checked the website a few weeks later and the same promos/cars were still posted. Completely disgusted, mistreated and lied to on several occasions I called Chevy and filed a complaint. By the next day or two the website was changed, but wouldn't you know it -those cars are already sold as well. Chevy sent the complaint to Bank Auto's and they didn't care enough to reach out and at the very least apologize. I guess this is standard practice and doesn't need to be addressed. If this is how you operate - I have no problem letting other potential customers know. There is no way this dealership gets a 4.7 out of 5 stars unless they have someone in the back writing a bunch of fake 5 star reviews. Avoid this dealership if you are looking for a fair deal, ethics, morals, accurate advertising or any form of decency or respect for customers. More

Shady After agreeing on a lease term and payments, they changed it at closing the next day after I took the day off to pick the vehicle up. I asked to see t After agreeing on a lease term and payments, they changed it at closing the next day after I took the day off to pick the vehicle up. I asked to see the work sheet we worked on and it was circled there what exactly I was asking for and needed. They were totally were trying to cover it up cause after thinking about it, I found it weird that the salesperson pass off the paperwork for another salesperson to finish me signing the closing paperwork. The salesperson and the finance manger looked at the paperwork and the finance manger agreed there was a mistake and presented it to the sales manager to honor the deal and he refused with evidence in hand in all. The vehicle had a temporary registration and I already had my insurance company insure it with a binder for pick up that day. I usually purchase a vehicle every three years and I will never buy from them regardless of what ever they say. Oh and GMC said they're an independent dealer and they could do nothing to help.I have a picture still of the registration from that day as proof. Ms. Banks says they stand behind there quotes and that I question. Never received a call from her after leaving messages and her general manager. More

Horrible Support from Banks Banks sold me a $ 50,000 Sierra 2 years ago. The frame is rusting like something from 40 years ago. Management at Banks dodging and ignoring calls a Banks sold me a $ 50,000 Sierra 2 years ago. The frame is rusting like something from 40 years ago. Management at Banks dodging and ignoring calls and emails. Good buying experience, unbelievably poor service experience. Disgusted w/ GMC and Disgusted w/ Mrs Banks and her team. Emailed her personally, no response to date, managers not answering as well. More

Hassle-free experience! By far the most straightforward and hassle-free buying experience I've ever had. Got the right truck, at the payment I wanted. Brennan and Steve did w By far the most straightforward and hassle-free buying experience I've ever had. Got the right truck, at the payment I wanted. Brennan and Steve did what it took to ensure the deal was done, the truck was ready to roll the next morning and that everything was in order for a smooth transaction. Even though I'm likely going to buy my Silverado at the end of the lease, I'm planning on sending lots of people to Banks to get the best deal between now and the time I need another new GM product. More

Never again Never been able to negotiate a fair deal at Banks. Told the trade value of my 4 year old GMC truck was diminished because of the service issues I had Never been able to negotiate a fair deal at Banks. Told the trade value of my 4 year old GMC truck was diminished because of the service issues I had with it over the course of 4 years of ownership. Banks is the dealership responsible for all the attempts to fix the problem. Banks negotiates by asking the payoff of the vehicle. A clear indicator of the dealerships intentions at the bargaining table. Save yourself some money, go somewhere else to buy a truck if you live in Concord or the surrounding area. Your monthly payment will be much less. More

Great truck buying experience I purchased a 2016 Chevy Silverado and could not be any happier with the entire experience. Tyler, Mike and the rest of the employees I had contact w I purchased a 2016 Chevy Silverado and could not be any happier with the entire experience. Tyler, Mike and the rest of the employees I had contact with were all professional, courtesy and out to make the buying experience enjoyable. I have previously purchased a vehicle from Bank's and will keep coming back to Bank's and refer this dealership to everyone I know. More