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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,841 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,841 reviews

March 13, 2023

First time having new truck serviced under warenty initial 5,000 mile checkup. Everything went exactly as I told with no games or up sells, unlike anyother dealership experience I've had. Every Ban's More

by dlscffrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service agent
Mar 14, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for the great review! We are dedicated to 100% transparency with all our customers and we're delighted to hear how pleased you were with your experience. Thank you for choosing Banks Chevrolet-Cadillac. Come see us again soon!

March 04, 2023

It was my first time ever buying a car, and I was nervous and had a lot of things I didn't know. Everyone I worked with during the process was super helpful, responsive, knowledgeable, and took time to expla More

by Alex L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Dawson, Dan Gelvin, Jordan Cote
Mar 07, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for leaving us a glowing review about your car-buying experience at Banks Chevrolet-Cadillac! We pride ourselves on knowledgeable and honest staff members so we can ensure that you get exactly what you want and are comfortable with the entire buying process. Thank you for your business, Alex, and we hope to take care of any of your future car needs!

March 04, 2023

Banks is great, Linda is my go to person. She's knowledgeable, kind and always keeps you informed. More

by debgragg63
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Linda F
Mar 07, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for your kind words! We pride ourselves on customer service, and it's nice to know we have delivered. If you have any further automotive needs please let us know!

March 04, 2023

Outstanding dealership with excellent service. Their customer service individuals are knowledgeable, extremely helpful, and very personable. Always satisfied here. Beverly More

by ducknh
Recommend Dealer
Yes
Employees Worked With
Basic Care employee (? Marc)
Mar 07, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for taking the time to let us know how we are doing, Beverly! We are delighted to hear that you had such a great service experience! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

March 03, 2023

Have all my service performed at Banks. I drive over an hour and a half to get there because I am very pleased with the service performed. More

by bebner4292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don't have a name.
Mar 07, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout-out! Feel free to stop back in if there's ever anything else you need from us!

March 03, 2023

Service with Banks has always been a pleasure. very comfortable waiting area and friendly staff...plus my truck always comes out of there clean & neat! More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Mar 07, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Banks Chevrolet-Cadillac. Have a fantastic day, Tammy!

March 03, 2023

Amazing. Very professional, courteous and knowledgeable. We'll stocked with vehicles too. Very pleased with the whole process. Excellent salesman too, Kyle wa More

by eisenburg60
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Richard
Mar 07, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to provide this valued feedback of your visit with us! Congratulations on your new vehicle, and we hope you continue to enjoy it. Please feel free to reach out to us at Banks Chevrolet-Cadillac for any future vehicle questions or services.

March 02, 2023

Great service and great place to wait! I will continue to use this dealership for all my needs! More

by Jcucolo1016
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 07, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Banks Chevrolet-Cadillac for your service needs and we hope to work with you again next time.

March 01, 2023

Hanna our sales lady was really good. Our financial guy was the worst one in all my years buying a car. Did not communicate much didn't smile. Thi k his na was Dan or Don can't rememb More

by Sportpat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hanna
Mar 21, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to leave a response! We're happy to hear that Hanna was able to help you out, but we regret that the remainder of your visit did not meet expectations. If you would like to discuss your experience further, please reach out to (844) 827-2977 to speak with a manager. Thank you again!

March 01, 2023

Banks was an amazing dealership to work with! They are honest and didn’t play any games like most dealers. I dealt with Steven Benson the sales guy and Ryan the sales manager. They worked to fit More

by Coryc199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Benson
Mar 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the kind words! We strive to give our guests top-notch customer service. We can't wait to see you again, whether it's for your sales or service needs!

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