Banks Chevrolet Cadillac Buick GMC - Service Center

One of the worse dealerships and service departments EVER! Son purchased a vehicle there, customer service was good until you leave. He would use the dealership for ALL service items, truce started to h EVER! Son purchased a vehicle there, customer service was good until you leave. He would use the dealership for ALL service items, truce started to have issues they said it was nothing, cleared out the codes. Then he drove it trouble started again could not go over 35 mph & 2500 RPM, took it there and said it needed an oil change. WTH is that, left dealership and 2 days later the same issue after he was up there to get his tires (was there twice in one week and while fixing one issue had to come back 3 days later to get tires installed! Well Sunday came and her we go again, we take it up there and they said it is now some value issue. Meanwhile they HAVE NO IDEA WHEN PARTS WILL COME IN and told him to get a rental. BTW the first time he started walking to Enterprise to get a rental because THEY WERE TOO BUSY TO TAKE HIM & SAID THEY HAD NO ONE TO TAKE HIM! He winds up on the 2nd visit to get a rental which was a costly item and had to get one all the way in Manchester. With that said my son went out and purchased another vehicle because the cost of a rental was more than purchasing another vehicle. Meanwhile I called the dealership to speak with the General Manager Bill and guess what ON VACATION (to this day no phone call from him). Spoke to the Service Manager who attempted to help but still NO HELP. My son and I went up there to empty his vehicle since we had no idea when it would be repaired (and no phone calls on update). Vehicle was parked in the back lot not even in a spot just thrown in the back parked crooked and in the way that someone could have broken into it or damaged it. I have been a Sales Manager, Business Director for over 18 years and if we had anyone that treated a customer in the manner that my son or myself they would be fired. It was amazing for my husband has purchased his Denali there over 85K, our friends - NEVER AGAIN, and my son who works for a very prestigious construction management company with many, many sub contractors who patronize at Banks WILL NEVER GO THERE AGAIN or PURCHASE AGAIN. The worse and I mean the worse service, even when the people that work there say the same. Makes me sick that in today's day and time that customer service is non existent still in this industry. The the kicker he had to pay $952.00 to get his vehicle back. I do not need to protect my 46 year old son, but after being in this industry for over 18 years I know how things work and this is totally UNACCEPTABLE, SHAMEFUL on the way of communication and not caring. Eileen Powers More

I made my first purchase in 1973. I have bought several vehicles over the years. I have been pleased 99% of the time. I have bought several vehicles over the years. I have been pleased 99% of the time. More

Always an accommodating, thorough, fast and friendly auto and customer service experience. Highly recommended to anyone! and customer service experience. Highly recommended to anyone! More

As always everything was outstanding. Will return when needed. Sales team is also outstanding. Nelson Will return when needed. Sales team is also outstanding. Nelson More

We have been clients of Banks for 10+ years. We continue to return because of the service from purchase to maintenance. Everytime you go to banks you feel like you are the only client. Thank We continue to return because of the service from purchase to maintenance. Everytime you go to banks you feel like you are the only client. Thank you to all the staff for all you do. More

There is nothing worse than being stuck due to vehicle malfunction. As always banks service and sales came to the rescue. They set me up with another like vehicle for a loaner and sent me on my way like a malfunction. As always banks service and sales came to the rescue. They set me up with another like vehicle for a loaner and sent me on my way like a pit stop. I was even more impressed when they had my truck fixed in the short time frame it took and even went above and beyond to make life easier for me. I can’t say enough about the employees of banks Chevrolet. More

Beautiful and newer facility that is easily accessed. I just had my inspection sticker done here now that I have a new to me Chevy. I plan on using this dealership for service and warranty work that migh I just had my inspection sticker done here now that I have a new to me Chevy. I plan on using this dealership for service and warranty work that might crop up. Be aware, if you drive an EV, you might have to wait a bit for an appointment as they have only one or two dedicated EV techs. This isn't a knock, just a point of information. There's even a Nadeau's sub shop in there! More

Great experience with banks. Been with them for 6+ years now. Wonderful, and knowledgeable staff Been with them for 6+ years now. Wonderful, and knowledgeable staff More

Having been a Professor of truck and diesel engine technology, I had the privilege to train many technicians and interface with many repair shops. In the USMC when one does the best we called it "ou technology, I had the privilege to train many technicians and interface with many repair shops. In the USMC when one does the best we called it "outstanding " this is what I would give Banks service department. A big OUTSTANDING. I have always been treated kindly and accurately and they perform with excellent professionalism. And as compared to dealers in the southern part of the state they are very reasonable on price.. More

My whole experience with Banks Has been extraordinary. From sales to service, I always feel like family. My vehicle is nine years old and they are happy to do the maintenance with extra care. They keep me From sales to service, I always feel like family. My vehicle is nine years old and they are happy to do the maintenance with extra care. They keep me informed about the progress, and my options of the service. Thank You More