Banks Chevrolet Cadillac Buick GMC - Service Center

Service was excellent! Everything was communicated perfectly.my truck works great and looks great as well thank you! Everything was communicated perfectly.my truck works great and looks great as well thank you! More

I am completely DISSATISFIED with the service that I have received from Bank's Chevrolet. The sales person quickly showed me some of the features of the vehicle, including pairing my phone to the vehicle and received from Bank's Chevrolet. The sales person quickly showed me some of the features of the vehicle, including pairing my phone to the vehicle and then sent me on my way.  As soon as I got home and turned the vehicle off, the phone unpairs from the vehicle and will not reconnect.  I need to forget the device from the vehicle as well as forget the vehicle from my phone and start the pair process from the beginning every time the vehicle is turned off.  I called the sales person and they gave me a couple of things to try, which did not work.  I had multiple calls with the sales person, which turned out to be a waste of time.  Finally he said he would have service call me to set up an appointment to get it fixed.  I waited for a week.... and no call from service.  So I had to call him again to get the appointment set up.  The service department said they could provide a loaner vehicle since I live 45 minutes away.  They called me the day before my appointment and canceled it because they did not reserve a loaner vehicle for me.  They just said that one was not available.  So we had to set up another appointment. I got a call that afternoon from the service department.  He made it sound like it was an User error and it was my fault because I did not set up a User Profile in the vehicle.  I found that odd, because neither the sales person, the service department or the user manual ever mentioned that as a potential problem.  So I went back to the dealership to pick up my vehicle, which they did not do anything to.  I asked the service person if he could go through setting up a User Profile with me, since I was already there and that is what they said the problem was.  He seemed reluctant to help and then he admitted that he does not know how to set up a user profile.  He did finally get in the vehicle with me and tried to stumble through it.  To set up a user profile you need to be on WiFi.  The sales person could not connect to the dealership Wifi.... he didn't even know the password.  He went to check on the password and then had multiple additional failed attempts to connect.  A message kept popping up which tried to get you to sign up for OnStar (which is very annoying by the way).  He finally told me that you cannot set up a User Profile without having an active OnStar account, which did not sound right to me.  I said to him..... are you telling me that I cannot have my phone stayed paired to my vehicle, if I don't have an active OnStar account?  He said....Yes.. that's what I am saying.  He then tried to rush me out as quickly as possible.  Very disappointed that I just wasted the whole day and the problem was still not fixed....and pretty sure that the service guy was making it up because he did not know what he was talking about.  So I drove back home and pulled into my driveway.  I decided I would try to connect to my Home WiFi and see if I can set up a User Profile.  I was able to connect to my Home WiFi network AND set a User Profile, without having an active OnStar account, so the service guy lied to me.  It turns out not having a User Profile had nothing to do with it.  I now have a User Profile set up and I still have the same issue. More

Banks used to be a great dealership. It seems as though they have forgotten about how they became a great dealership...the customer. I called them on July 31st to schedule an appointme It seems as though they have forgotten about how they became a great dealership...the customer. I called them on July 31st to schedule an appointment. They said they would check for the parts and call me back, which they did. They said they had the parts in stock and it would cost $330 to do the job and scheduled me for the 9th. The service adviser called me on the 9th to verify the job and said he would call back when he got my truck in and had a chance to verify the work. I was finally able to reach him at 3:00. He advised me that they did not have the parts on hand and that the they could work me in next week. The job was now going to cost $1400. Why did I have an appt if they had no plan to do the job and how could the estimate be that far off. I also had asked them to check the rear to see if it needed pm'd or a repair. They never looked at the rear. I checked the bolt and they never opened it to check the fluid. I told them they could not keep my truck over the weekend. They said they would have the manager call me back, which he has not and charged me $82 to not do anything that I asked. More

Great service and attention to detail. Services are done in a timely fashion and updates are provided. Banks is definitely worth our 40 minute commute! Services are done in a timely fashion and updates are provided. Banks is definitely worth our 40 minute commute! More

The customer service is always great every time our vehicle is in for service. I would highly recommend both the sales and service departments. vehicle is in for service. I would highly recommend both the sales and service departments. More

Service waiting area very clean and comfortable to wait in. Scheduled service went just as planned and promised. Would recommend and go back. in. Scheduled service went just as planned and promised. Would recommend and go back. More

I had my vehicle in for a repair, recently. The job was completed and overall I’m happy with it but I have to say, the communication was not great. I had to call the dealer twice to see if th The job was completed and overall I’m happy with it but I have to say, the communication was not great. I had to call the dealer twice to see if the parts were in and then had to wait another week to get an appointment, I wasn’t able to get a loaner car, mine was there for two days. Overall, it took a month to get the parts and have the repair done. Everyone that I spoke to was friendly and the job got done but the communication could have been better. More

Thank you to Corey, John and service staff for the excellent service on my GMC Acadia. From the diagnosis of the problem to the completed work it was handled professionally and accurate. excellent service on my GMC Acadia. From the diagnosis of the problem to the completed work it was handled professionally and accurate. More

I recently took my 2020 Silverado 1500 to Banks for the second of my included CPO oil changes with tire rotation. Everything went smoothly and I was called to pick up my completed vehicle, washed and vacuu second of my included CPO oil changes with tire rotation. Everything went smoothly and I was called to pick up my completed vehicle, washed and vacuumed in approximately one hour and forty-five minutes. Very satisfied with Banks service. More

Awesome service and thanks Banks you went above and beyond the way you treat your customers thanks & I will be pleased to remain if any problems occur beyond the way you treat your customers thanks & I will be pleased to remain if any problems occur More