Banks Chevrolet Cadillac Buick GMC - Service Center

Great experience servicing my truck. They really took initiative to get my problem solved and even gave me a loaner till problem was fixed. Thank you! E Marks Gilford, NH They really took initiative to get my problem solved and even gave me a loaner till problem was fixed. Thank you! E Marks Gilford, NH More

Service was great - the team was friendly and the waiting area was pleasant. They left my car cleaner than when I brought it in! area was pleasant. They left my car cleaner than when I brought it in! More

Always do the best for the customer and work done in a timely manner. Thank you Jennifer for the outstanding job as usual timely manner. Thank you Jennifer for the outstanding job as usual More

This is my 3rd SUV from Banks and I love it. I get it serviced there and they do a terrific job. My vehicle comes back washed vacuumed and ready to go! I get it serviced there and they do a terrific job. My vehicle comes back washed vacuumed and ready to go! More

On April 20 I had an appointment at Banks Cadillac in Concord NH to fix a recall on the back up camera on my 2020 XT5, vin #1GYKNDRS7LZ108230. I had tried to have this taken care of earlier. I live 1 Concord NH to fix a recall on the back up camera on my 2020 XT5, vin #1GYKNDRS7LZ108230. I had tried to have this taken care of earlier. I live 1 ½ hours from Concord. I had to cancel 1 appointment due to snow, then I had another appointment that was cancelled by the dealer because they had no “loaners.” Since I work mornings in the winter, the plan for that appointment was to take the car in one afternoon, get a loaner, drive home and pick my car up the following day. The appointment on April 20th was for me to drop the car off at 7:30 a.m. and get it by 5 p.m. I called a few days before the appointment, and Stacy in Service was nice enough to put a loaner aside for me. I dropped the car, and got into my loaner. As I drove out I realized that there was a perfume smell in the car. Often scents will trigger migraines for me. I drove with all the windows open about 25 minutes to a friend’s house and left all the windows open on the car. When I returned to Banks to pick up my car, I asked to see a service manager to tell him about the smell and suggest that they do another method of cleaning loaners. I was brought into the office of Eric Linn, Service Director. He didn’t stand, or introduce himself or ask me to have a seat. He just looked at me. I introduced myself, and started by thanking him for having made a loaner available to me. I then told him of the odor and that it had triggered a migraine headache. His response, “we’ve never had a complaint before.” I said that my 2 friends had also smelled the odor. He then went into a several minute explanation that the dealership did not have to provide loaners, that it cost them money, that unless the repair met certain criteria they did not get reimbursed by GM…At that point I said, “I love to stay and chat more but I have a migraine..” (and a 1 ½ hour drive). I’m not sure why Mr. Linn felt it necessary to go into a long explanation about loaners, except possibly to make me feel very lucky that they had let me have a loaner. All I was looking for was, “sorry, I will look into it…” This is my 3rd Cadillac, they have all been used CPO vehicles. I have had work done on them (mostly by Long Cadillac in Southborough, MA). I have had loaners in the past and always understood that part of warranty work was to have a loaner available if need be. I was always treated with respect and decency. Now that I am not in MA anymore I am looking for a new Cadillac dealer closer to me. I guess I may need to keep looking… Everyone else was nice and the work was completed More

Always look forward to having my work done at Banks. I will be back again. I will be back again. More

Always a pleasure dealing with the service department. . Matt is always on the ball and communicates very well when we bring our vehicles in for srvice issues. . Matt is always on the ball and communicates very well when we bring our vehicles in for srvice issues. More

I purchased 4 new tires and had an alignment after pricing checking around they exceeded my expectations service Dept personnel is always courteous and helpful they were extremely busy that day as wel pricing checking around they exceeded my expectations service Dept personnel is always courteous and helpful they were extremely busy that day as well , ordered tires in and had then installed within 3 days More

I brought my vehicle in for an oil change through their basic care service department department. The entire process was easy and in addition to the oil change, they rotated the tires and washed it and no basic care service department department. The entire process was easy and in addition to the oil change, they rotated the tires and washed it and no appointment was necessary. Very smooth and efficient process and friendly staff. More