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Banks Chevrolet Cadillac Buick GMC - Service Center

Concord, NH

4.7
679 Reviews

679 Reviews of Banks Chevrolet Cadillac Buick GMC - Service Center

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April 01, 2023

Excellent service! The service department quickly identified and resolved my issue! It was a great experience. More

by Brian
Recommend Dealer
Yes
Employees Worked With
Matt Bourque
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for the glowing review, Brian! We do very much aim to have a warm and friendly environment here at Banks Chevrolet-Cadillac - we're glad you appreciate that. We're looking forward to your next visit!

March 30, 2023

Not the best , not the worst . I like their service department but the car wash guys are not good More

by jsanborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Mar 31, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to share your experience with us. We are disappointed to hear that you were not 100% satisfied with your service visit. If you would like to discuss your concerns further, please call us at (844) 827-2977 and ask to speak to a manager. Thank you again for your feedback and we look forward to hearing from you.

March 30, 2023

Banks made buying truck easy &pleasant. BONUS*accompanying services provided w/smiles! I Highly recommend! More

by Heatherevalani
Recommend Dealer
Yes
Employees Worked With
Andy Thornton
Mar 31, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for truck shopping with us, Heather! We're so glad to hear that you received 5-star customer care during the sales process here, and we want you to know that we are here to assist however we can if you need anything else. Have a fantastic day!

March 29, 2023

was as easy as 1-2-3 drive in, give your name and reason your there and drive out. This was for a recall on headlights. More

by nanashiek
Recommend Dealer
Yes
Employees Worked With
not sure who worked on my car
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing us for your service needs and we hope to work with you again next time.

March 29, 2023

I recently brought my vehicle in for an oil change. The staff was very friendly, their waiting room is very comfortable and they even have a cafeteria area. I was out in about 2 hours (you cannot mak More

by telegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Mar 31, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout-out! Feel free to stop back in if there's ever anything else you need from us!

March 27, 2023

This is a good dealership. Always nice and good service. I’m giving 4 stars coz I wanted to buy snow tires and they never called me back. Good in waiting times in gral. More

by Aldo Ruelas Gonzalez
Recommend Dealer
Yes
Employees Worked With
Jane Doe
Mar 31, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for your feedback, Aldo. We are disappointed to hear that you were not entirely satisfied with our service department. Please give us a call at (844) 827-2977 if you would like to discuss this further. Thank you again for letting us know how we're doing. Have a great day!

March 23, 2023

Joke's on me for bringing a Jeep to a Chevy dealer for an inspection sticker, but I figured they could handle a basic state inspection. They told me the parking brake wouldn't hold and that was the only thin More

by 603driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Mar 27, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to share your feedback with us. We're saddened to hear that you were displeased with your service experience. We would like to discuss this matter with you and reach a resolution. Please call us at your earliest convenience at 844-827-2977 and ask to speak to a manager. We look forward to hearing from you soon.

March 23, 2023

Banks has the best employees, they are always there to answer questions, offer assistance, friendly and professional. More

by Jessica L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I, don’t, remember
Mar 27, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Jessica, thank you for the five-star review! We're so glad that you enjoyed your time with us at Banks Chevrolet-Cadillac, and we look forward to serving you again in the future!

March 20, 2023

Went for an oil change and state inspection, out the door in 2 hours. Plus free car wash and vacuum, can't beat that! I'll be coming back again most definitely! More

by Chefbrad7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Mar 21, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for writing about your experience with us! We hope to see you again!

March 19, 2023

I stopped at Banks for an oil change, expecting a two hour+ wait. Two and a half hours later I was on my way with an oil change, a state inspection and a clean car. Well worth the wait. More

by jeffquigley64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
Mar 21, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for sharing your experience! We're happy to hear about your satisfaction with our service. If there's anything else we could help with, please feel free to contact us!

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