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Banks Chevrolet Cadillac Buick GMC - Service Center

Concord, NH

4.7
679 Reviews
Call Service Center (800) 369-6171

679 Reviews of Banks Chevrolet Cadillac Buick GMC - Service Center

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February 12, 2023

Great experience. Having been getting service for years on 3 vehicles. Always prompt, efficient. and as promised More

by bloew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Mar 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the 5-star review! We're so glad to hear that you've been pleased with your service with us over the years. We look forward to seeing you again soon!

January 30, 2023

Another great job by the Bank's service/quick lube team as usual. Thank you. More

by ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lub
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Feb 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

That's what we like to hear! Thank you for sharing your experience with us. We're always glad to help get you back on the road. See you again soon!

January 25, 2023

Service department is way understaffed. Took three trips to make the necessary repairs to correct a relatively minor issue. Seems like they don't have enough techs to do the work. At lea More

by Halcyongod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Mar 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

We are sorry to hear that your visit did not meet expectations. We value your feedback and hope to get the chance to offer you a 5-star service experience in the future.

January 22, 2023

Service department is so understaffed with mechanics that they can't even service a vehicle for days! Plenty of salespeople and service writers but always have to schedule an appointment for service then wa More

by Halcyongod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several as I had to go back multiple times.
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Mar 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for making us aware of this situation. We value your business as well as your patience and hope to resolve any remaining issues. Please don't hesitate to give us a call at (844) 827-2977 to speak to a manager.

January 20, 2023

Excellent service, follow through, and communication. Very pleasant experience and surprisingly cost effective for a dealership More

by Landformsltd
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Jan 24, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

That's what we strive for! Thank you for sharing your service experience with us. We are honored to be entrusted with your service. Thank you for choosing us. Come see us again soon!

January 18, 2023

Been a customer for 20+ years, bought vehicles and service all of them at Banks. Won't go anywhere else for my oil changes More

by cars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for the positive feedback! We are proud to have provided you with consistently excellent service over the years. We hope to be your first choice for all your car and service needs for many years to come!

January 14, 2023

Just there for an oil change this time but as usual an A+ experience with great coffee and awesome breakfast from their new cafe. More

by JZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for letting us know how we're doing! We pride ourselves on providing top-notch service and facilities and we're delighted to hear that you were pleased with your service experience. We look forward to seeing you again soon!

December 25, 2022

came in for an oil change & inspection was told it would be 2-21/2 hours decided to wait and 41/2 hours later my truck was ready nothing extra was done to justify the time More

by gem2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
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Dec 30, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Good Afternoon, thanks for your feedback. We're sorry to hear that your recent visit took longer than expected. It's always our goal to be as efficient as possible and get your vehicle in & out as quickly as we can. Your business means a lot to us and we hope to have the chance to work with you again in the future.

December 23, 2022

Always have received prompt timely service when bring my vehicles for their recommended service needs More

by dsyeaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Dec 28, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the great review! We're glad to have provided you with such a great service experience. Don't hesitate to reach out if there's anything else we can do for you!

December 20, 2022

Yet again I had to make multiple trips to have my car repaired when it should have been fixed the first time. At no time has banks ever offered me a courtesy car or a ride home and I've always had to mak More

by Halcyongod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Doe
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