Banks Chevrolet Cadillac Buick GMC - Service Center

Great service, great prices, lower than VIP where I got my first quote. Friendly staff, efficient, knew what they were talking about, knowledgeable about part needing replacement. Done in record time con my first quote. Friendly staff, efficient, knew what they were talking about, knowledgeable about part needing replacement. Done in record time considering the work involved to fix the problem. I need a new car and I will be going back to Banks. This will be my fourth car. Never fails to deliver the service. Court is great. He sold me my current car. Is on the look out for a another car I can afford. When my car was done, I got a call from a nice lady who handles the money. More

brought vehicle in for numerous lights on dash, Banks had informed me of the cause and price to fix within hours of dropping off vehicle without an appointment. Parts were ordered and had vehicle back next d informed me of the cause and price to fix within hours of dropping off vehicle without an appointment. Parts were ordered and had vehicle back next day, very helpful staff. More

The service was good. They got back to me with the information regarding the work needed when they said they were going to and the work was completed and the car was ready They got back to me with the information regarding the work needed when they said they were going to and the work was completed and the car was ready when they said it would be More

The dealership is nice and friendly. The service department was nice. I was told an hour and a half to two hours for an oil change and it was ready on time. The service department was nice. I was told an hour and a half to two hours for an oil change and it was ready on time. More

Very clean place and very helpful staff. Will be returning. Waiting area was nice. Job was done in a timely manner. Will be returning. Waiting area was nice. Job was done in a timely manner. More

My service writer was Steve Gard, he is always pleasant, professional and knowledgeable. Steve returns calls promptly, has the pertinent information ready and is a pleasure to work with. professional and knowledgeable. Steve returns calls promptly, has the pertinent information ready and is a pleasure to work with. More

When I get my truck serviced I go to Banks because I trust them to do the job the first time at a fair price! I get my truck back and it’s washed and vacuumed! Nice snack bar for a quick bite while wait trust them to do the job the first time at a fair price! I get my truck back and it’s washed and vacuumed! Nice snack bar for a quick bite while waiting. More

Recently brought a vehicle I bought 3 months ago for service. Wasn't under warranty but they went above and beyond and took care of the work anyway. I don't remember her name, but the woman in service w service. Wasn't under warranty but they went above and beyond and took care of the work anyway. I don't remember her name, but the woman in service was so nice and helpful. More

Had a fairly minor accident with my car(ran over debris). Had my car towed to Banks and waited a week before they could even look at it. Point: ABSOLUTELY NOTHING WAS WRONG WITH MY CAR PRIOR TO THE INCIDEN Had my car towed to Banks and waited a week before they could even look at it. Point: ABSOLUTELY NOTHING WAS WRONG WITH MY CAR PRIOR TO THE INCIDENT! My car is a hybrid. The accident caused the computer to go haywire. This in turn affected the electrical system to the point that by the time the tow truck delivered the vehicle that the wipers would just run periodically for no reason! While the car was shut completely off and no key was in it. After the evaluation it was determined that a fuel line was ruptured and a shield damaged. But lo and behold I needed a new OEM (that means overpriced and expensive) but if course this could not have possibly been related to the accident. I had to file a claim with my insurance to get the damage repaired. So after the repair parts came in and repairs done and new OVERPRICED and EXPENSIVE battery installed, the car wouldn't start. Apparently when the computer goes haywire it needs a "global reboot". At this point I spoke to my insurance adjuster and made my displeasure known that I was not happy about the whole battery issue(by the way, it needed a battery so they could move it around, yet it didn't run even with the new battery) and felt that the battery and additional repairs associated with the computer and electrical systems were a direct result of the accident and should be covered. Luckily for me the adjuster agreed. So all in all my vehicle was repaired, I paid my deductible and hopefully that ends the issue. But the added stress was completely unnecessary! Banks should have immediately included the battery replacement as accident related. No if, and or but about it! More

The best! I only bring my car to Banks for service. Always a great experience! I only bring my car to Banks for service. Always a great experience! More