Banks Chevrolet Cadillac Buick GMC - Service Center

While the service people were very nice and the air bag (a recall item) was installed, I did not appreciate having to wait 3 hours for the service to be completed. The chairs in the waiting room were lovel (a recall item) was installed, I did not appreciate having to wait 3 hours for the service to be completed. The chairs in the waiting room were lovely and fine for most people, but being very short, I couldn't sit all the way back in the seats Because of this my back was killing me after two hours of sitting. I had to stand and keep moving around in order to tolerate the pain in my back. I couldn't wait for my car service to be completed. I recommend s couple of plain, straight back kitchen chairs for people with bad backs. More

Watch out do not go Banks There service dept will invoice for work they did not do When they do third party repair work They hold your car hostage until the third party warranty company pays them 5- invoice for work they did not do When they do third party repair work They hold your car hostage until the third party warranty company pays them 5- 14 days they do not tell you until work is done If service advisor is out for the day The manager will not investigate the error They say came back tomorrow they waste your time and gas money They are strict about there third party warranty work even though they do not disclosed there policy on 3 party warranty work only after work is complete If I knew prior I would not have gone to Banks for repairs why because your without car for 2 weeks Do not call the Concord Police they say it’s civil matter I think holding a car hostage is Criminal Don’t you GM dealership will not order aftermarket parts even if the GM part is not available/ back order with no ship date Go to your local mechanic they have freedom to orders parts from other sources other then just GM Buyer beware in NH Any police dept including Concord will not to help you police do not want to get involved when your car is held hostage / ransom money They say a civil matter I think it’s criminal don’t you More

Poor communication from service representative. Took over three hours for oil change.to be completed. Took over three hours for oil change.to be completed. More

Banks Chevrolet-Cadillac always exceeds my expectations, from the Sales folks to the Service Department. A special "shout-out" to Marc Labbe in Service, who treats my 2016 Canyon as if it were his own. from the Sales folks to the Service Department. A special "shout-out" to Marc Labbe in Service, who treats my 2016 Canyon as if it were his own. More

Banks was quick to get our vehicle's mechanical issue diagnosed and worked with the warranty company to ensure the repair costs were covered. Customer service was friendly and efficient. diagnosed and worked with the warranty company to ensure the repair costs were covered. Customer service was friendly and efficient. More

Great service at Banks. They have serviced our truck since new and now with about 90k miles it still runs/rides like new. We really appreciate the included car wash! They have serviced our truck since new and now with about 90k miles it still runs/rides like new. We really appreciate the included car wash! More

Great service from Banks again for my 2016 Silverado - would highly recommend them to anybody would highly recommend them to anybody More

Able to schedule an appointment quickly when a problem was noticed. They were able to quickly diagnosis the issue and repair In a short amount of time and at a reasonable cost. Always very pleased with th was noticed. They were able to quickly diagnosis the issue and repair In a short amount of time and at a reasonable cost. Always very pleased with their service standards. As long as I am a Cadillac owner will continue to use this dealership for service. More

Always fast, friendly and efficient. Great communication between service dept and customer. I travel to this dealership from MA because of their superior service and team members. Great communication between service dept and customer. I travel to this dealership from MA because of their superior service and team members. More

We couldn't be happier with our 2021 Chevy Equinox. Just crossed the 10k miles yesterday. The folks are good to work with, especially our salesman Mark. Just crossed the 10k miles yesterday. The folks are good to work with, especially our salesman Mark. More