Banks Chevrolet Cadillac Buick GMC - Service Center

I had a problem with my Chevy truck and after taking it to a local shop, I took it Banks and they went out of their way to make me feel like I was the only problem they had to fix, They were in contact wit to a local shop, I took it Banks and they went out of their way to make me feel like I was the only problem they had to fix, They were in contact with me every step of the way and I could not ask for more from them. I was happy that I traveled over 50 miles (one way) to have Banks work on my truck. More

Great job ! finished in a timely manner.love that they wash my car and vacuum it. finished in a timely manner.love that they wash my car and vacuum it. More

Came in to Banks again Tuesday for a State Inspection and 35 month check over before warrantee expires. As always, everything was great. No wait time to get in, out in just over an hour. Excellent facilities 35 month check over before warrantee expires. As always, everything was great. No wait time to get in, out in just over an hour. Excellent facilities and waiting area,, excellent service. excellent people! More

IVE BEEN GOING TO BANKS CHEVORLET FOR YEARS NOW,NEVER HAD A PROBLEM WITH SALES OR SERVICE.I HAVE ALSO BOUGHT FROM THEM TWO TRUCKS.THEY ARE VERY EASY GOING AND GREAT TO DEAL WITH.I WILL BE GOING BACK TO THEM A PROBLEM WITH SALES OR SERVICE.I HAVE ALSO BOUGHT FROM THEM TWO TRUCKS.THEY ARE VERY EASY GOING AND GREAT TO DEAL WITH.I WILL BE GOING BACK TO THEM FOR SERVICE AND SALES.THANK YOU SO MUCH BANKS. More

this was my second visit. the people are friendly and respectful and the wait was good. so far so good. keep up the great work. bryan the people are friendly and respectful and the wait was good. so far so good. keep up the great work. bryan More

I have been using banks service dept now since 2018. It is open super early, offers shuttle service that will drop me off at work and pick me up when my car is ready. If I have the extra time I can even It is open super early, offers shuttle service that will drop me off at work and pick me up when my car is ready. If I have the extra time I can even wait. Their waiting area has a largeTV, Its comforable offers free wifi and coffee and if your hungry you can order from the "School Street Café" which is also onsite and next to the waiting area. Service pricing is also competitive for the area and my car gets washed and vacuumed when done. More

I recently brought in our 2017 Volt for routine service. Once again everyone was friendly and professional. The work was done appropriately and in a timely manner. I received calls to keep me informed of Once again everyone was friendly and professional. The work was done appropriately and in a timely manner. I received calls to keep me informed of how things were going and if they needed my input on something. Work was only done if it was needed. For example, they weren't going to change my cabin filter if it wasn't necessary. When I picked up my car it had been washed. I will keep having my car serviced at Banks. More

While the service at Banks has always been satisfactory, I have had a few issues with some of the encounters with the service writers. The latest was when I brought my 2017 Chevrolet Malibu hybrid in for i I have had a few issues with some of the encounters with the service writers. The latest was when I brought my 2017 Chevrolet Malibu hybrid in for it's annual state inspection. I informed the gentleman at the counter the reason for my visit and then also added that the check engine light had just recently (within the last 24 hours) had come on. At this point he immediately surmised that the vehicle would FAIL inspection. I proceeded to have the vehicle inspected anyway so I could at least FIND OUT FROM A DIAGNOSTIC TEST what the problem might be. Apparently there was no problem as the vehicle did pass inspection. His automatic assumption without actually knowledge caused me stress I did not need! Upon being notified that my vehicle was done he never reassured me of the mistake he made not even acknowledged it. The only other issue I've ever had with Banks service is that it seems to take well over an hour to perform a standard oil change. I guess this to justify billing the customer the hours labor! Thus I will be doing my own oil changes on this vehicle from now on. It shouldn't be costing nearly a $100.00 dollars for a simple oil change! More

I brought my car in for an oil change. They told me about a couple of other items that were due for attention. They gave me the price of each up front and mentioned that the service depa They told me about a couple of other items that were due for attention. They gave me the price of each up front and mentioned that the service department was not busy, did i want it done the same day. I agreed and when i went to the waiting area i was discouraged because there were a lot of people there. However, things move right along at Banks! I was out of there in 2 1/2 hours and when i got to my car it had been washed and vacuumed! Banks service department is really wonderful to deal with. More

Banks is the best place to get work done on your vehicle. Honest and reliable. Went in thinking I needed new brakes and found out they were fine! Honest and reliable. Went in thinking I needed new brakes and found out they were fine! More