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Banks Chevrolet Cadillac Buick GMC - Service Center

Concord, NH

4.7
715 Reviews

715 Reviews of Banks Chevrolet Cadillac Buick GMC - Service Center

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December 23, 2021

Great service a very hard dealership to buy from. The washing and vacuuming when the oil is changed. I wish they would send out a few coupons like they use to. It is getting expensive. I still have tro More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 28, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Dan, thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Best, Banks Chevrolet Cadillac Buick GMC Team

December 21, 2021

We continue to value Banks Chevrolet after years of honest sales representation and great service. Everyone at this dealership is customer oriented and eager to help. More

by Rod L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak
Dec 23, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Banks Chevrolet Cadillac Buick GMC Team

December 20, 2021

I went in for an oil change. They rotated my tires and washed my vehicle. And punched my card so sometime in the future I will get a free oil change. Their waiting room is comfortable. More

by surplusron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know their names
Dec 22, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Banks Chevrolet Cadillac Buick GMC Team

December 17, 2021

They are professional and friendly. They set the expectations ahead of time on how long the wait would be and they told me what to expect with the oil change. They changed my oil, rotated the tires More

by kerri.a.furtado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Dec 20, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Banks Chevrolet Cadillac Buick GMC Team

December 16, 2021

Have been doing business with Banks since 1986! Been through a few vehicles since then. They have always been very professional. Service department has also been great. They are great at letting you More

by Lynne/Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Dec 16, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for your feedback as well as your loyalty, Lynne and Bob! We appreciate building long term customer relationships and we truly value your business. Best, Banks Chevrolet Cadillac Buick GMC Team

December 13, 2021

Have always had a great experience at Banks! I purchased my vehicle from them and have had a few repairs/regular maintenance done. Never had an issue and have always been able to get an appointment when I n More

by Tahern21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 15, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Banks Chevrolet Cadillac Buick GMC Team

December 13, 2021

This is the only place we bring our vehicles for service! They are great at what they do and they have our trust. The facilities are clean and modern and the employees are knowledgeable and efficient. This i More

by AnastasiaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda, Mark
Dec 15, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Banks Chevrolet Cadillac Buick GMC Team

December 12, 2021

Everyone was polite & helpful! Service is great. I Just hate the wait time over an hour & half to rotate tires, inspect the car & put a new battery in. I realize it takes time, but still hate the wait time More

by agliddennone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 14, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for your great review, agliddennone. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Banks Chevrolet Cadillac Buick GMC Team

Dec 14, 2021 -

agliddennone responded

Forgot to put, it would be nice to have better lighting for reading in the waiting room. Us older folks eye sight is not as good as they use to be.

December 12, 2021

Just had my new Silverado 1500 in for it’s first basic service. I was taken right in & I didn’t have to wait long. The vehicle was washed & clean when it was finished. I’ve always been very impressed with More

by Pmccallum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer
Dec 14, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Banks Chevrolet Cadillac Buick GMC Team

December 11, 2021

I was in for automatic transmission service and other routine service items. Jen McDonnell is my service advisor and, as always, staid on top of things. I was out in fairly short order and she brought se More

by jadyoung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen McDonnell
Dec 14, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Banks Chevrolet Cadillac Buick GMC Team

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