Banks Chevrolet Cadillac Buick GMC - Service Center

Horrible customer service. Truck has a recall. I went to make an appointment and told them i work 7 days a week, 12 hours a day. I can't take time off, or give my truck up and b Truck has a recall. I went to make an appointment and told them i work 7 days a week, 12 hours a day. I can't take time off, or give my truck up and be without a vehicle .i requested a loner for the day..... I was literally told Enterprise rent a car was right next door. So, they want you to rent a car on your own dime, while they fix a factory recall, on a vehicle with full warranty. I will never buy a new chevy again. More

G. Randall We have bought two vehicles from Banks within the past 2 years and are very happy with Bob on the sales department as well as Ed in service. Both of t We have bought two vehicles from Banks within the past 2 years and are very happy with Bob on the sales department as well as Ed in service. Both of these men are extremely courteous and in it for the customer! We’ll definitely return to buy vehicles there again! More

Stephanie Parker I purchased my first Cadillac almost a year ago. I have worked with Stephanie Parker at each of my service visits. She is professional, personable I purchased my first Cadillac almost a year ago. I have worked with Stephanie Parker at each of my service visits. She is professional, personable and assists me in everything I need. Every time I have gone to the dealership for service I wait for or ask for Stephanie. I feel like I am good hands. More

Excellent Service We use Banks in Concord for two of our vehicles. They are always extremely accommodating and very helpful. They schedule appointments that work for u We use Banks in Concord for two of our vehicles. They are always extremely accommodating and very helpful. They schedule appointments that work for us and vehicles are always ready on time. Also the biggest thing for us – no surprises. The price is always right around the estimate sometimes even less! They go out of their way to explain everything. They always call and make sure all the work is authorized and we understand ! More

Service to the vehicle I went into Banks Chevrolet Cadillac Buick GMC for an oil change to our Cadillac. They did a good job. The only little problem was the vacuuming at I went into Banks Chevrolet Cadillac Buick GMC for an oil change to our Cadillac. They did a good job. The only little problem was the vacuuming at the end when the vehicle was washed. The person left some dirt on the carpet. But overall I was very satisfied. More

Excellent customer service I have had nothing but positive experience when bringing my truck in for service. They are efficient, friendly, accommodating. The dealership goes out I have had nothing but positive experience when bringing my truck in for service. They are efficient, friendly, accommodating. The dealership goes out of their way to make your wait time comfortable. Excellent service! More

Always Pleased I've been getting my vehicle serviced at Banks for over 2 years, and it's always a pleasant experience! The staff is always friendly, and my vehicle i I've been getting my vehicle serviced at Banks for over 2 years, and it's always a pleasant experience! The staff is always friendly, and my vehicle is ready in a timely manner. More

Great great service I always bring my truck for any services and the service department is great. They answer all my questions and love that I don't have to make an appoi I always bring my truck for any services and the service department is great. They answer all my questions and love that I don't have to make an appointment for a Saturday morning. Price for service is great. More

Quick and easy I had a small issue that was bugging me about my 2017 Silverado. Brandon Haywood got me in on a moments notice, assured me it was all set problem gone I had a small issue that was bugging me about my 2017 Silverado. Brandon Haywood got me in on a moments notice, assured me it was all set problem gone, thanks Banks and Brandon. More

Service was fine! The gentleman checking me in is very polite and accommodating- I had an oil change and tire rotation that took less than an hour to do which is good The gentleman checking me in is very polite and accommodating- I had an oil change and tire rotation that took less than an hour to do which is good because sometimes it takes much longer. More