Barber Ford

The dealer worked well with the Ford's Friends and Family Program as I had a cam phaser issue. Few little glitches and they also helped me with some extra parts that I requested. Everything worked out well Program as I had a cam phaser issue. Few little glitches and they also helped me with some extra parts that I requested. Everything worked out well in the end. Service was completed, my truck is running much better after taking a trip this past weekend. Should you have a warranty claim Ford has stepped up the Friends and Family Program and are wonderful to work with. They were on top of my claim and in touch, their advocates are top notch. More

They did a 10,000mile service and they did a great job. they could have filled the radiator coolant it was at min. they could have filled the radiator coolant it was at min. More

Brought my truck in for a recall, I'm driving home and my brights won't stay on among no fog lights and other issues. I call the next morning, and they tell me everything is working fine like nothing was wro brights won't stay on among no fog lights and other issues. I call the next morning, and they tell me everything is working fine like nothing was wrong. I'm like that's good i guess they fixed it nope come to find out it won't work in auto only when headlamps are in on position. the worst part is they had it in auto before and after visit so they knew it did not work as it should in auto but deceptively told me it was working. very bad service and ethics More

We went in to Barber Ford looking to find out what leasing a car is all about. Mark Strikwerda showed us a couple of options and explained how it all works. The prices were out of our budget but after leasing a car is all about. Mark Strikwerda showed us a couple of options and explained how it all works. The prices were out of our budget but after talking with him about the kind of car we were looking for he said "I have a used car in mind that I would like to show you". It was like the puppy in the window and my wife had to take it home. It's a 2021 Ford Escape with everything my wife wanted, ie. heated seats and heated steering wheel. She loves it. More

Been buying vehicles from Pete for years. Good guy! Their service has always been great also. Good guy! Their service has always been great also. More

Have purchased trucks and cars here for 30 years. That ended today. Was not happy with the service department at all today. Truck was showing a code for the transmission. Transmission tech told me th That ended today. Was not happy with the service department at all today. Truck was showing a code for the transmission. Transmission tech told me there is a transmission problem. The service department told me the ambient temp needed to be working. Then on the next appointment said I needed to get the tires alligned. Fixed the ambient temp and it and it is now working. 4 appointments later, it still is not fixed or in for repair. They're not sure what they could do. It has a recall, says it's a safety recall. It needs to be fixed immediately. That doesn't matter to them. So I will never buy another Ford. From this dealership, after 30 years went to see the sales manager he sent me on my way. So, this service department sucks and the sales dept doesn't care. And they'll never get another sale from me ever again. I made an appointment in Plainwell. They'll take the car in the same day. Give me a rental car and seem like they're excited that I bring it to them. They have just earned my in plainwell. And you just lost my business. Your customer service attitude sucks. A zero at best. DON'T SERVICE YOUR CUSTOMERS AND I WILL FIND AN OK THER FISH IN THE SEA. YOUR NOT THE ONLY ONE. More

They are always quick to have eye contact and invite the public into their place. Also they are timely about completing a transaction. Pete is so kind and deals with stressful situations like buying a new c public into their place. Also they are timely about completing a transaction. Pete is so kind and deals with stressful situations like buying a new car easy and helpful. Great job all you at Barber Ford! More

Ive been going to Barber Ford for the my last 2 leases since moving to west Michigan. Ive had great experiences there. Everyone is very friendly. Lindsey has always helped me with my vehicles. She's taken since moving to west Michigan. Ive had great experiences there. Everyone is very friendly. Lindsey has always helped me with my vehicles. She's taken alot of time with me to explain things. Help me decide on the right car for me. I will continue to keep going to Barber Ford and recommending them to my friends. More

Pete did an awesome job! Zero pressure and 100% investment in our needs being taken care of. The finance department was great! Integrity and customer service was a core value Zero pressure and 100% investment in our needs being taken care of. The finance department was great! Integrity and customer service was a core value at Barber Ford. More

Friendly , honest and have never seen a car as the one we bought. Made a fair deal. bought. Made a fair deal. More