Barber Ford

I have always loved working with Barber Ford but this time was different, I was a first time car buyer! Both Lindsey & Rob were so helpful in navigating what I wanted and answering all my questions! They time was different, I was a first time car buyer! Both Lindsey & Rob were so helpful in navigating what I wanted and answering all my questions! They exceeded all my expectations of the car buying experience. i could not be happier with my decision to purchase a vehicle through Barber Ford! More

Very pleased with Barberton Service team and especially Marsola. They were able to work my Edge in for brake service immediately and I was down a vehicle for only 1day Marsola. They were able to work my Edge in for brake service immediately and I was down a vehicle for only 1day More

Excellent place to take your vehicle. Ford or other they do great work. I have both of my vehicles serviced here and they do a great job. The staff is kind and professional. do great work. I have both of my vehicles serviced here and they do a great job. The staff is kind and professional. More

Working with Pete Shearer is always a plus - one terrific person who happens to sell cars. The gentleman who we were escorted to after Pete, Bill, I think? The warranty guy. He was very intense, and I person who happens to sell cars. The gentleman who we were escorted to after Pete, Bill, I think? The warranty guy. He was very intense, and I found that to be a rather unpleasant experience. Didn't have him the last two times we bought a ford. Service guys are very polite and caring. Great service department! More

RE Barber Ford is always awesome ! Their Customer service is the. Best ! they always find a convenient way to accommodate customers schedule ! This is my 5th Edge from REBarber Ford. is the. Best ! they always find a convenient way to accommodate customers schedule ! This is my 5th Edge from REBarber Ford. More

Easy to call, make appointment, picking up the vehicle, calling when work is complete and then returning it to me. Very easy for me And i will call again for service. calling when work is complete and then returning it to me. Very easy for me And i will call again for service. More

I truly feel incredibly disappointed in ther "service" I recieved from Barber Ford. I took my Mustang in for an Airbag recall. A couple of days later I get a call from Barber Ford letting me know my part fo recieved from Barber Ford. I took my Mustang in for an Airbag recall. A couple of days later I get a call from Barber Ford letting me know my part for glove box was in. At no point did they make me aware that they had not only broken my glove box during the recall but they also bent the face plate as well. That's not even the worse of it. Once I took time out of my day to come back and have them fix WHAT THEY BROKE. I never received an apology. No member of management addressed the lack of customer service. When I finally get in my car to drive home I find the mechanic had left greasy hand prints all over both the interior and exterior of my car. I truly expected more from Ford. I doubt anyone from Barber will reach out to me to make this right so I guess I'll have to wait to hear back from Ford customer service. More

Pete is great to work with! We have made a great friend with Pete and enjoy seeing him during our visits. Our son also sees Pete for his car purchases. Everyone is friendly and helpful. with Pete and enjoy seeing him during our visits. Our son also sees Pete for his car purchases. Everyone is friendly and helpful. More

Always friendly and efficient service. If something isn’t done just right they bend over backwards to correct it. All employees at Barbet are positive and very competent. done just right they bend over backwards to correct it. All employees at Barbet are positive and very competent. More

Lost my trust in this service department before when I found them not doing the items they checked as completed. Don't know if they did this time or not as the oil life monitor was not reset. Do know I c found them not doing the items they checked as completed. Don't know if they did this time or not as the oil life monitor was not reset. Do know I complained about brakes grabbing and almost dangerous when wet. I was told this is common on the Edge. Nothing done. Also complained about snapping and cracking noise when opening and closing tailgate. 1st told they didn't hear anything. Later told me they found the problem and would require the body shop to fix it. Same problem they fixed before after 3 days in the body shop. Normal quality service?? More