Barber Ford

Had a flat tire on ‘20 Ford Escape. I had purchased tires for the Escape from my local Ford dealer so that’s where I went to see if it could be repaired. Sure enough, a piece of metal I had purchased tires for the Escape from my local Ford dealer so that’s where I went to see if it could be repaired. Sure enough, a piece of metal caused the flat. The service quickly took care of the tire by patching the puncture point. The tire was under warranty protection and they got it all taken care of and I was on my way with no charge. Thank you! More

Good service. Used coupons for oil change and tire rotation; 80k maintenance on Lincoln MKZ. Waiting area could use updating and more seats as there were not enoug Used coupons for oil change and tire rotation; 80k maintenance on Lincoln MKZ. Waiting area could use updating and more seats as there were not enough spaces for all waiting customers, but that didn't affect my view of service. Helpful techs and fair prices. More

Everyone very friendly from the guys that welcome you to the person doing the paperwork. the waiting room is very clean and if something extra is needed with your oil change from a new battery to air filt the person doing the paperwork. the waiting room is very clean and if something extra is needed with your oil change from a new battery to air filter they let you know. More

The dealer worked well with the Ford's Friends and Family Program as I had a cam phaser issue. Few little glitches and they also helped me with some extra parts that I requested. Everything worked out well Program as I had a cam phaser issue. Few little glitches and they also helped me with some extra parts that I requested. Everything worked out well in the end. Service was completed, my truck is running much better after taking a trip this past weekend. Should you have a warranty claim Ford has stepped up the Friends and Family Program and are wonderful to work with. They were on top of my claim and in touch, their advocates are top notch. More

They did a 10,000mile service and they did a great job. they could have filled the radiator coolant it was at min. they could have filled the radiator coolant it was at min. More

Brought my truck in for a recall, I'm driving home and my brights won't stay on among no fog lights and other issues. I call the next morning, and they tell me everything is working fine like nothing was wro brights won't stay on among no fog lights and other issues. I call the next morning, and they tell me everything is working fine like nothing was wrong. I'm like that's good i guess they fixed it nope come to find out it won't work in auto only when headlamps are in on position. the worst part is they had it in auto before and after visit so they knew it did not work as it should in auto but deceptively told me it was working. very bad service and ethics More

We went in to Barber Ford looking to find out what leasing a car is all about. Mark Strikwerda showed us a couple of options and explained how it all works. The prices were out of our budget but after leasing a car is all about. Mark Strikwerda showed us a couple of options and explained how it all works. The prices were out of our budget but after talking with him about the kind of car we were looking for he said "I have a used car in mind that I would like to show you". It was like the puppy in the window and my wife had to take it home. It's a 2021 Ford Escape with everything my wife wanted, ie. heated seats and heated steering wheel. She loves it. More

Been buying vehicles from Pete for years. Good guy! Their service has always been great also. Good guy! Their service has always been great also. More

Have purchased trucks and cars here for 30 years. That ended today. Was not happy with the service department at all today. Truck was showing a code for the transmission. Transmission tech told me th That ended today. Was not happy with the service department at all today. Truck was showing a code for the transmission. Transmission tech told me there is a transmission problem. The service department told me the ambient temp needed to be working. Then on the next appointment said I needed to get the tires alligned. Fixed the ambient temp and it and it is now working. 4 appointments later, it still is not fixed or in for repair. They're not sure what they could do. It has a recall, says it's a safety recall. It needs to be fixed immediately. That doesn't matter to them. So I will never buy another Ford. From this dealership, after 30 years went to see the sales manager he sent me on my way. So, this service department sucks and the sales dept doesn't care. And they'll never get another sale from me ever again. I made an appointment in Plainwell. They'll take the car in the same day. Give me a rental car and seem like they're excited that I bring it to them. They have just earned my in plainwell. And you just lost my business. Your customer service attitude sucks. A zero at best. DON'T SERVICE YOUR CUSTOMERS AND I WILL FIND AN OK THER FISH IN THE SEA. YOUR NOT THE ONLY ONE. More

They are always quick to have eye contact and invite the public into their place. Also they are timely about completing a transaction. Pete is so kind and deals with stressful situations like buying a new c public into their place. Also they are timely about completing a transaction. Pete is so kind and deals with stressful situations like buying a new car easy and helpful. Great job all you at Barber Ford! More