Barkley Buick GMC Cadillac

Beware! They will make repairs, you clearly stated you did not want done and the service advisor stated on phone did not need to be done. I was charged for They will make repairs, you clearly stated you did not want done and the service advisor stated on phone did not need to be done. I was charged for these then told by the service advisor, that’s not what he understood. All work done was unsatisfactory. The engine light was back on after leaving dealership. If you’re a woman without auto service knowledge, I would not trust Barkley. I will not return in fear of being taken advantage of again. More

Barkley Cadillac sold a 2012 SRX CADILLAC to me in December 2022 with very dangerous dim headlights. These headlights were known by GM to be defective and much has been documented online about this fr December 2022 with very dangerous dim headlights. These headlights were known by GM to be defective and much has been documented online about this from SRX Models of the 2010 to 2016 years. I am a repeat customer Of Barkley for a long time. They show little interest making things right from the top down. Now I am stuck with a car that is more difficult to sell and carries significant less trade in value. I cannot recommend this dealership to anyone. This is a very negative way to treat any customer, much less a former loyal customer. Robert W. Maddox More

Donald, Parker, and Chris are the most helpful dealership employees I've ever dealt with employees I've ever dealt with More

Enjoyable service experience. Everyone in the service department seemed to be knowledgeable and very friendly Everyone in the service department seemed to be knowledgeable and very friendly More

Service I went to the dealership for tires and my door handle was broken and the service manager as well as the gm refused to fix or replace it.they wanted me I went to the dealership for tires and my door handle was broken and the service manager as well as the gm refused to fix or replace it.they wanted me to buy another after they guys broke it.the worst experience of my life with a car dealership I would never recommend this dealer nor spend a dime there. More

Great service! Helpful staff! Quality service! Very friendly and helpful staff! I would not take my truck anywhere else to get serviced. I highly recommend this dealership to anyon Quality service! Very friendly and helpful staff! I would not take my truck anywhere else to get serviced. I highly recommend this dealership to anyone in the Tuscaloosa area. More

Service Department ALL ABOUT THE MONEY! My husband has been a loyal GM customer for YEARS (like 30). When my son wrecked his truck, he even took it to the dealership for the repairs. A few My husband has been a loyal GM customer for YEARS (like 30). When my son wrecked his truck, he even took it to the dealership for the repairs. A few years later the topcoat started peeling off so we called about it. We found out that there was a problem with the topcoat and GM would pay to have that area re-done whenever we wanted it done. Fine. We waited until it got much worse, a couple more years, (GM still willing to pay for that part of the truck). Now, however, the ENTIRE truck is doing this. Dealership said GM will only pay for the part during the wreck. Fine, we will pay the rest. (Not really fine, but whatever.) The Service department said it will be 2 weeks. 7 (SEVEN) weeks later we FINALLY got our truck back. No discount on our part - no nothing. His explanation - since they weren't making any MONEY on this, it got pushed to the bottom of the stack!!! What about us??? We were without our vehicle for SEVEN weeks!!! There are plenty of dealerships out there that would like your business - go find one! More

Ed, one of the men who works in the service dept. of Barkley Pontiac, GMC could not have been nicer and more courteous! I was headed out of town for the weekend and my air cond. wasn't blowing cold ai Barkley Pontiac, GMC could not have been nicer and more courteous! I was headed out of town for the weekend and my air cond. wasn't blowing cold air. First of all they knew I was in a hurry so they got my Yukon in the shop very quickly....all total I had to wait maybe an hr. They found that it was a condenser and they COULD have put it in for me then, but due to my time restraints, I chose to wait until I returned from my trip. Instead they put as much coolant in as possible and it was cool the entire time I was gone. When I went to have it fixed after I got back in town, I was able to get a loaner car to drive as they could not do it the same day I took it in. When I went back to return the loaner and pick up my Yukon, I was again treated very nicely by the service person, Ed. He even programmed a phone into my bluetooth for me. I know he was very busy but he still took time to help me. I am very appreciative of this dealership! It is this way every time I go there. More

All of the employees at the Barkley GMC service and auto center were very helpful and concerned about returning my vehicle as soon as possible. center were very helpful and concerned about returning my vehicle as soon as possible. More