This was the third time I'd brought my 2019 Silverado in for the "Brake System Malfunctioning Warning" recall. I was frustrated to say the least by having to come in again and wait for the repair. But as I pulled my truck into the service queue, Carl met me and asked if I was there for the recall. I said I was and he took my key fob and said he'd perform the work himself and it would take less than 15 minutes. I timed it; it was 11 minutes. Wait to go, Carl - you earned my 5-star rating, buddy!
I should add that I've received the same stellar treatment every single time I've brought my truck in for service.