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Barnes Crossing Chevrolet GMC

New Albany, MS

3.9
86 Reviews

717 Carter Ave

New Albany, MS

38652

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Showing 86 reviews

July 15, 2023

Don't give this dealership two seconds of your time. They will lie to you and tell you anything just to get you in the door. Go somewhere else. More

by sheri9571
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General Manger, robo dialer
Jul 17, 2023 -

Barnes Crossing Chevrolet GMC responded

Thank you for taking the time to share your recent experience at Barnes Crossing Chevrolet Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, Barnes Crossing Chevrolet Buick GMC Team

September 13, 2022

The guys in the service department always takes care of me. We have bought multiple vehicles here. More

by burnhill123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Holcomb, Jake Dorr, Jaylan Buchanan, Steve Owen
Sep 15, 2022 -

Barnes Crossing Chevrolet GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Barnes Crossing Chevrolet Buick GMC Team

August 17, 2022

I have bought three vehicles from Jake Murray. He has done me right every time. He even got a leveling kit put on my truck. I highly recommend him for your salesman. More

by Jeffrey Hall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Murray
Aug 19, 2022 -

Barnes Crossing Chevrolet GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Barnes Crossing Chevrolet Buick GMC Team

May 31, 2022

I had a great experience with this dealership. The tech that worked on my car did a great job, and the service advisor explained everything they were doing and why. I was very impressed, and I wil More

by smithey.t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Robbie, Trey
Jun 02, 2022 -

Barnes Crossing Chevrolet GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Barnes Crossing Chevrolet Buick GMC Team

May 10, 2022

I was very impressed with the professionalism and style of Bryce and Jeff. I never felt pressured to purchase or rushed to make a decision on the spot. I enjoyed this experience and will definitely be refe More

by Juliebrooks0522
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Richie and Jeff Herndon
May 12, 2022 -

Barnes Crossing Chevrolet GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Barnes Crossing Chevrolet Buick GMC Team

May 07, 2022

I got an estimate for a transmission problem. The estimate cost $90. The estimate was for over $5,000. I got it fixed for $640 at a transmission shop. I felt like they were trying to take advanta More

by Cgarrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
May 07, 2022 -

Cgarrett responded

Go with it.

March 15, 2022

The staff here is so great! I have visited a lot of different dealerships, but this one is by far the best. They remember me every time I come in, and they always get my work do More

by egbrady02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Bramlett and Robbie Copeland
Mar 17, 2022 -

Barnes Crossing Chevrolet GMC responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Barnes Crossing Chevrolet Buick GMC Team

July 24, 2021

Not happy at All with the service dept. Fix one issue and caused another. I got so frustrated I had a wrecker service to bring my SUV back to my house. Afraid to drive my vehicle, it might go dead in the mid More

by L.J.C.
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathie Turner and Chris bramlitt
Jul 27, 2021 -

Barnes Crossing Chevrolet GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Barnes Crossing Chevrolet Buick GMC Team

Aug 07, 2021 -

L.J.C. responded

Just as my letter read. Went their to access and fix one problem and came our with worst problem. Had my vehicle towed home. It went dead three times on three seperate attemps to get my vehicle after THEY CLAIMED IT WAS FIXED. It was not fixed, they don't know what they messed up. I should have gotten a lawyer. I will have to take it to a another car repair shop. I regret that i did not consult with a lawyer. I am just a woman....

July 06, 2020

Excellent Car Buying Experience Neal was great to work with; no pressure and very professional. He and the team at Barnes Crossing made the process enjoyable. I would definitely bu More

by gregb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Thompson
Jul 09, 2020 -

Barnes Crossing Chevrolet GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Barnes Crossing Chevrolet Buick GMC Team

October 06, 2019

Stopped in looking at the selections on the lot. Friendly sales associate and nice selections to choose from. Highly recommend Ramey Bridges. Polite and kind. More

by LibbyB
Recommend Dealer
Yes
Employees Worked With
Ramey Bridges
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