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Baron Honda - Service Center

Patchogue, NY

4.9
143 Reviews

143 Reviews of Baron Honda - Service Center

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June 10, 2016

oil change On Thursday june 9,2016,I called The Baron Honda Service department around 2:30 pm to ask if I can bring my civic for oil change and I was told only More

by Sheikh Jamil Shahid
Recommend Dealer
No
Employees Worked With
Service Department
Jun 27, 2016 -

Baron Honda responded

I apologize for any misunderstanding you may have had with our service staff. After researching your complaint I discovered that my technician had legitimate concerns about removing the engine oil drain plug. The vehicle in question is a 2004 with over 216,000 miles on it. When we looked at the vehicle we saw that the oil drain plug crush washer hadn't been replaced in a long time. In addition the drain plug was severely over tightened. We use a torque wrench to tighten drain plugs, most other repair facilities do not. If we had loosened the drain plug and the threads were damaged, you would have been stuck until the following day. The fair and responsible thing to do is to inform the customer of potential problems prior to changing the oil. At no point did the advisor try to sell you an oil pan, she simply advised you of a potential problem.

April 13, 2016

Lying thieves who damaged my new car They lied and said my tire needed to be replaced then overcharged me and damaged my rim in the process. My friend also had a very bad experience with More

by Baron Honda sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Apr 20, 2016 -

Baron Honda responded

On the morning of 3/25/2016 I arrived for work at 5:50 AM and noticed a 2015 Honda Accord Hybrid parked in our lot with a flat tire on the left rear and it had Virginia tags. Knowing that the 2015 Hybrid is not equipped with a spare tire I took a floor jack out and removed the tire and wheel to see if it needed a new tire or if we could repair the damaged tire. I determined that the damage was not in an area that we could repair and immediately contacted the customer. Mr. Stark authorized the tire replacement and I proceeded with the repair. After mounting the tire I went back out in the rain and installed it on his vehicle. We again contacted Mr.Stark and informed him that his vehicle was ready to be picked up. He told us that he needed a ride to our dealership. We promptly dispatched a driver and brought him back to retrieve his vehicle. Mind you this is all before 8:00AM, because I was concerned that he had to drive back to Virginia. The customer than picked up his car and never contacted us again about his concerns. Our tire machine has all rubber and vinyl contact points to prevent wheel damage. Whatever caused the damage to the tire probably caused damage to the rim. Late winter potholes are usually the culprit.

January 11, 2016

excellent service made appointment for oil/filter change and software upgrade. waiting room has coffee and candy and was nice and quite while i read the paper. car was More

by seedog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
November 02, 2015

Comfortable I felt comfortable having my car worked on by Baron Bros. I brought my 2006 ridgeline in to have the airbag inflator changed. This was under a recall. More

by DavidJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Resto
October 23, 2015

Jack Curran scammed and lied!!! Total xxxxxxx My name is Danielle Valerioti and I am retracting any kind words I said about Jack Curran in my original review. It has come to my attention that Jac More

by danicrv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominick Roncone, Jack Curran, Tony Noto
September 16, 2015

Service dept is a disaster Went in for service and was told that there is a 1 hour wait for a oil change after 2 1/2 hours I got my car back. In the mean while was outside the More

by Julia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Christian , Service Department
April 19, 2015

Always a very comfortable experience ! Went for service and decided to replace my ten year old Honda Accord on the spot , Steven Jasuta was the perfect salesman to help me do this----pol More

by Therese J. O'Connor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Roncone, Theresa Neikam, Steve Jasuta
November 25, 2014

professional and expedient We have purchased four Hondas from Baron and consider Honda to be our only Honda dealer. The service department recently handled an extended warranty More

by bdweave02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
May 24, 2014

Went for service left with a new car I came for my Crv that had over 200K miles. My breaks needed to be changed and the price to change them was almost as much as the value of the car. Pr More

by Serendipity466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Noto, Robert Noto
February 19, 2014

I initially wrote about an experience with the Service Dept, I received a call from Dominick, Baron Honda Manager, who responded to my concern and I am impressed at the fact my posting was quickly acted u More

by Kiwijack43
Recommend Dealer
No
Employees Worked With
Service Department
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