Barton Ford
Suffolk, VA
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Great customer service I had the dealership manager Tracy personally assist me getting the help I needed she drove my vehicle in gave me and my son a gorgeous smile staying we going to take care of you and t personally assist me getting the help I needed she drove my vehicle in gave me and my son a gorgeous smile staying we going to take care of you and they did More
My experience was great. Kaiti was my service advisor and she did an amazing job at explaining everything to me. Everyone in the service department looked happy like they enj Kaiti was my service advisor and she did an amazing job at explaining everything to me. Everyone in the service department looked happy like they enjoy doing their job. Not like at some other places that I’ve been where everyone looks miserable being there. Will definitely keep coming back to Barton. More
Very friendly and knowledgeable staff! ! Blake was amazing!! Mechanics were able to help diagnose and fix everything I needed fixed with my truck! ! Blake was amazing!! Mechanics were able to help diagnose and fix everything I needed fixed with my truck! More
The service I received here was terrible. Kaiti Jordan was rude and unprofessional. She hung up on me when discussing my issue with my service. She claims I didn’t receive a detail because I Kaiti Jordan was rude and unprofessional. She hung up on me when discussing my issue with my service. She claims I didn’t receive a detail because I checked in under the wrong name and vehicle. Let that sink in and then you’ll understand my frustration. If I allegedly checked in under the wrong name and vehicle….how was my Bronco serviced? Because if i checked in under the wrong name and vehicle, my bronco would have never been checked in right? So how did i get the oil change and tire rotation? Still waiting to see how i would have known another customers name, vehicle, and appointment time and checked them into the system without having access to Ford’s computers since i don’t work there. More
All around pleasant experience. Support staff are wonderful. Service Department is managed in a perfect way. Love this place and its people!!! Support staff are wonderful. Service Department is managed in a perfect way. Love this place and its people!!! More