Barton Ford

Leather Seats I recently purchased a Nissan Rogge from this dealership. It had cloth seats, so I paid to have leather seats put in. I received a call late Tuesday o I recently purchased a Nissan Rogge from this dealership. It had cloth seats, so I paid to have leather seats put in. I received a call late Tuesday of last week advising me of an appointment the following morning; I couldn't do that, so I asked them to reschedule. They said they would get back to me. This morning, I called the place in Virginia Beach to find out if I had been rescheduled, only to learn I have been scheduled for 9 a.m. tomorrow. I live in Hampton, so it will take me some time to get there. But I'm rather disappointed that I had to call to find this out, rather than hearing back from the dealership. More

Disregarded road noise identified and fixed this time On my most recent visit for service, the service manager, Tracy, had the shop foreman ride with me to hear the road noise I had complained about my p On my most recent visit for service, the service manager, Tracy, had the shop foreman ride with me to hear the road noise I had complained about my previous visit (last July) but the mechanic said was nothing to worry about. Shortly after we got on the road, the shop foreman identified the noise as a bad wheel bearing. The wheel bearing was so worn that it had scored the front brake rotor - both of which were corrected with new parts. Tracy also located a set of the Pirelli tires I wanted from a dealer in North Carolina. When I left this time I was super happy - my F150 drove like a new truck - no road noise, new tires and best of all, peace of mind. Thank you Tracy! More

After my review I realized our salesman was Fred. He was great. He helped me set up my phone and was very easy to work with. We bought a Ford Fiesta for commuting to work! Cathi Bidwell great. He helped me set up my phone and was very easy to work with. We bought a Ford Fiesta for commuting to work! Cathi Bidwell More

Very Satisfied I have dealt with several service people and they have all treated me with respect. Tracey Everette is top notch at her job. She is a very caring and I have dealt with several service people and they have all treated me with respect. Tracey Everette is top notch at her job. She is a very caring and professional person. More

Bad customer service I made an appointment and dropped the car off overnight as they requested . I waited all day and called to check on vehicle close to 4pm since I had n I made an appointment and dropped the car off overnight as they requested . I waited all day and called to check on vehicle close to 4pm since I had not received a call all day, only to be told they cant get to my vehicle until next week. There was no manager available to speak to and not a care that I had taken off work and they had my car all day. I will never go back. I have had to take my vehicle back before to get maintenance done it was not done correctly. You would think as much as they charge the customer service would be better. More

Birdlady Good morning they did the inspection how far is telling me about the car I know some of it need to be done didn't never come and talk to you this that Good morning they did the inspection how far is telling me about the car I know some of it need to be done didn't never come and talk to you this that wouldn't smile just made me felt so uncomfortable I believe it's a good place but the way I feel yesterday I don't never go back out I'll be okay wanted to get another vehicle in about 2 months I don't think I'll be coming there a friend is selling them I did not finish fixing them so you have a wonderful day thank you for what you did do but I just really feel uncomfortable More

Great Service Department Tracey Everitt Service Manager and Kaiti Pingel Assistant Service Manager are the best people I have ever had at a dealership to deal with. They both Tracey Everitt Service Manager and Kaiti Pingel Assistant Service Manager are the best people I have ever had at a dealership to deal with. They both have gone out of there way to help me with the problem I was having with my rear view camera on my 2015 Mustang. They solved my problem in a very timely manner and I will be forever grateful to them for all the help they have given to me including fixing my problem at no charge even though my warranty was out on my Mustang. I have been dealing with Tracy for the past 5 years and she has always taken care of me and I don't go anywhere else to have our Escape or Mustang worked on even though I live in Chesapeake, Va. Over the past five years we have purchased 3 cars from Barton Ford they are a great dealership. Thank you again Tracey and Kaiti it is always a pleasure to deal with you both. More

Worst experience ever Do not trust them! Take your truck somewhere else. They couldn't fix my truck and still made me pay for all the repairs. They ruined my alarm system a Do not trust them! Take your truck somewhere else. They couldn't fix my truck and still made me pay for all the repairs. They ruined my alarm system and my custom tuner and won't take responsibility. I had my steering components completely replaced and my truck is still unsafe and all over the road. Sales staff is rude and after they get the sale they treat you like crap. More

I enjoyed every minute Ashley Demayo has such a caring, professional attitude. I look forward to each visit just to see and resolve my visit with her. She is patient and ex Ashley Demayo has such a caring, professional attitude. I look forward to each visit just to see and resolve my visit with her. She is patient and explains things in detail. More

Ford Escape recall Everyone is courteous and professional. Recall repair was explained thoroughly. We have had our Escape and our F-350 in here for service and repair se Everyone is courteous and professional. Recall repair was explained thoroughly. We have had our Escape and our F-350 in here for service and repair several times and have always been pleased. More