Basic Auto Sales

I purchased a 2012 Chrysler Town& Country from Basic Auto Sales. I visited both locations before making my selection. The staff was very friendly and considerate of what I wanted to best suit our fam Auto Sales. I visited both locations before making my selection. The staff was very friendly and considerate of what I wanted to best suit our family. I would recommend both locations for friendly, family atmosphereand most of all price. More

First off, I walked in the door and they all just looked at me. I asked for my sales guy and he took all of my paperwork. No one was friendly at all or making conversation. The financial guy was the rudest at me. I asked for my sales guy and he took all of my paperwork. No one was friendly at all or making conversation. The financial guy was the rudest because he had no interest in putting me in a decent vehicle. They basically printed off a bunch of approval sheets with vehicles that I had no interest in. They wanted me to pay 11,000 dollars for a vehicle that was 7 years old and had been in 2 accidents. They are money hungry and very rude. I WOULD NOT REFER ANYONE TO THIS DEALERSHIP!!!! More

I was very impressed with this dealership! There was a great selection of vehicles that are priced reasonably. Most of all the service was very friendly and informative. great selection of vehicles that are priced reasonably. Most of all the service was very friendly and informative. More

This is the fourth car I've bought and I talked to them before I got there. When I arrived everything was set in order and ready to go for me. Numbers, prices, car payment , paperwork, etc. they gave them before I got there. When I arrived everything was set in order and ready to go for me. Numbers, prices, car payment , paperwork, etc. they gave me options that I like, I had never experienced that before them. I would go again and tell all my friends. The people were so nice and treated you like family. More

I knew the car I wanted (2012 VW Golf TDI) and found one at Basic. When I went out for a test drive, I met the dealer Jeff Trautman, he let me test drive and helped me apply for financing. The rate that the at Basic. When I went out for a test drive, I met the dealer Jeff Trautman, he let me test drive and helped me apply for financing. The rate that they provided me was a little higher than I would have liked, so I applied for a loan with a local credit union. The only reason I gave the overall experience a 4 star not a 5 was the fact that every time I called for Jeff someone else would try to close the deal, or say he wasn't there. I called three times and my calls for Jeff were never returned, later to find out he was not getting the message, I felt comfortable with Jeff and he knew where I stood status wise and I kind of felt other dealers just wanted to steal the deal vs give me the best customer service possible. Overall it was a good experience, I recieved a great car at a good price, however I feel the deal could have been executed quicker with better communication amongst the employees More

My coworker refered Basic Auto Sales (Joel Hughey) to me. They were professional and able to find exactly what I needed for the right price. Not only did he find a car for me within my financial means, but They were professional and able to find exactly what I needed for the right price. Not only did he find a car for me within my financial means, but he showed me how to clean up my credit. My entire experience was AWESOME! More

We purchased a 2005 Land Rover LR3 from the Ashland store, It was one of the easiest and fastest transactions I have experienced with an auto purchase. The price was very competitive with the surroundi store, It was one of the easiest and fastest transactions I have experienced with an auto purchase. The price was very competitive with the surrounding market and they arrange my financing through a nationwide lender at a very low rate that kept me from taking additional time off to arrange myself with my credit union. I would recommend this dealer to everyone I know and come in contact with. Great service and selection More

***WARNING***If you are looking anytime to go to an dealership to buy a new or used car.I would RECOMMEND that you run AWAY as far as you can get from Basic Auto Sales Ashland,Va and the West Broad St dealership to buy a new or used car.I would RECOMMEND that you run AWAY as far as you can get from Basic Auto Sales Ashland,Va and the West Broad St location Richmond,Va.These people are nothing bout a BIG ripoff to the community and surrounding Richmond area.They will put you in vehicles that it not fit for the road,but tells you that the vehicle is an excellent vehicle,then once you have driven it off the lot and you find out different.These people does not show you any car faxes on the vehicles you are looking at,nor answers any questions correctly that you ask them about the car.when you take it back to them,and tell them what is wrong,they then looks at you like you are crazy.Every vehicle that is financed there,they puts a GPS tracking device on it,which I found I later.When I asked the general manager about it.He tells me that the bank requires them to do that.I wouldn't recommend my worsted enemy to go there and the next time I need to buy a car,I would go to a junk yard before I would go back there again. More

Bought a 2003 Ford Explorer limited the very end of October 2012. Had issues from day one: smoke being discharged from left rear tire and CD player not working. Had to make the long trek back there twi October 2012. Had issues from day one: smoke being discharged from left rear tire and CD player not working. Had to make the long trek back there twice to have the issues addressed. 2 months later a cylinder went-had to replace that so 250.00 I was not happy. A mechanic there told me that the rear brakes were brand new and they were not. After 6 months of ownership the engine went. I wasn't offered an extended warranty when I made the purchase so was SCREWED. I notified them and told so much. Please do not shop here or at their Richmond location on Broad Street!!! I now highly recommend Drivetime for folks with credit issues. They have decent vehicles and solid extended warranties-they go over everything with you. Wish I had gone there first. Don't make the huge mistake that apparantly many folks have by purchasing a lemon at Basic. More

Dealer seperated a couple and one in closed office in order to strong arm into buying a $6k car in need of engine and body work for almost $13k. Extremely unscrupulous dealership. order to strong arm into buying a $6k car in need of engine and body work for almost $13k. Extremely unscrupulous dealership. More