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Basil Ford
Cheektowaga, NY
620 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 620 reviews
August 14, 2025
Chris arrived on time and completed the service and inspection in under an hour. He was very pleasant and friendly as well as knowledgeable about the vehicle. inspection in under an hour. He was very pleasant and friendly as well as knowledgeable about the vehicle. More
by mjfjr
June 04, 2025
Very responsive to my inquiries and questions regarding the vehicle. Stayed in touch with me through email and text. Thanks to Tammy internet sales rep to set up the appointment with Nick Valint. Nick had the vehicle. Stayed in touch with me through email and text. Thanks to Tammy internet sales rep to set up the appointment with Nick Valint. Nick had everything ready for me before I went to the dealership. It was smooth transaction. More
by Samadmd
Employees Worked With
Tammy Meng, Nick Valint.
May 05, 2025
Have had to take my vehicle in 5 times for the same issue and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it was their fault it’s broken. Worst service experience I’ve ever had More
by Elidaws5547
Employees Worked With
Jeremy, Alex
March 06, 2025
I always have a positive experience at the Basil Ford Service Department. Aaron is incredibly friendly, knowledgeable and extremely accommodating. He and the staff go above and beyond to ensure my car Service Department. Aaron is incredibly friendly, knowledgeable and extremely accommodating. He and the staff go above and beyond to ensure my car is serviced properly and in a timely manner. The door to door car service is so convenient. I highly recommend them! More
by kathleenbenson
Employees Worked With
Aaron Miechurski
