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Basil Ford
Cheektowaga, NY
618 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 618 reviews
May 20, 2022
I was told it would be clean but no one cleaned the inside of it.Dirt in the backseat and marks on the front seats that needed to be cleaned.I asked if I would receive 2 keys and was told yes.When I pi inside of it.Dirt in the backseat and marks on the front seats that needed to be cleaned.I asked if I would receive 2 keys and was told yes.When I picked up the car I was told a key couldn’t be made.I was getting familiar the vehicle,after owning it for one night and found another key.That’s another way I knew the vehicle wasn’t cleaned.Other than that the experience with Basil was good. More
by Amy Fernandes
Employees Worked With
Andrea Zona
May 13, 2022
Kept up to date with my repair process. They Worked with the extended warranty company with no issues. Will definitely be my dealer of choice for repairs in the future. 2 thumbs up!! They Worked with the extended warranty company with no issues. Will definitely be my dealer of choice for repairs in the future. 2 thumbs up!! More
by Mutter8921
Employees Worked With
Aaron in quick lane
May 13, 2022
Was not happy with the time it took to return my vehicle after I dropped it off. I was happy that the vehicle was repaired and returned to me after I dropped it off. I was happy that the vehicle was repaired and returned to me More
by SLopez7292
Employees Worked With
Service department
May 10, 2022
Nick V & Mike M made the entire experience quite pleasant. Mike was very organized with all the paperwork & Nick was patient explaining all the bells & whistles on my new purchase. pleasant. Mike was very organized with all the paperwork & Nick was patient explaining all the bells & whistles on my new purchase. More
by leshk
Employees Worked With
Nick V and Mike M
May 09, 2022
The service was great but I wish if they have to change any settings I wish they would put them back where they were. I don’t know how so I have to get the book out and figure it out! This is Very annoyin any settings I wish they would put them back where they were. I don’t know how so I have to get the book out and figure it out! This is Very annoying! More
by mrs.w
Employees Worked With
Cassie Soucia
May 03, 2022
Professional and friendly staff. Worked completed expertly and quickly. Well-appointed waiting area; or, they will ferry you if you need be somewhere else. Worked completed expertly and quickly. Well-appointed waiting area; or, they will ferry you if you need be somewhere else. More
by mjfjr
Employees Worked With
Aaron and José.
