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Basil Ford
Cheektowaga, NY
618 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 618 reviews
January 21, 2022
I dropped my car off on Sunday night for the service dept to work on it Monday. They replaced my brakes and I picked it up Monday night. The next day I drove my car it’s making a funny thumping noise every t to work on it Monday. They replaced my brakes and I picked it up Monday night. The next day I drove my car it’s making a funny thumping noise every time I brake. I took it back to them to check and see what is the problem. It was not making that noise prior to them doing the work. I was told I needed yet another part. When I explain to him my car was not making that noise before they replaced the brake. Jeremy ask me if I drove in the storm on Monday. How can I drive in the storm on Monday when my car was at your shop getting worked on. I’m really questioning the integrity of this service department. More
by cb_yager
Employees Worked With
Jeremy
January 07, 2022
Best dealer service I’ve experienced. They were thorough and extremely helpful. I did not feel as though they were just trying to rack up charges. and extremely helpful. I did not feel as though they were just trying to rack up charges. More
by elizabethbetta
Employees Worked With
Aaron
January 05, 2022
Basil exceed my expectations from start to finish, from when they greeted me at my to when I got my keys back. Staff was courteous and my vehicle was done earlier than I was quoted. I highly recommend thi when they greeted me at my to when I got my keys back. Staff was courteous and my vehicle was done earlier than I was quoted. I highly recommend this store and will surely be back for future service/repairs. More
by tylersmi716
Employees Worked With
Andrew Kern
January 04, 2022
I worked with Nick V. and he made the experience so easy and enjoyable. As a mom, I have limited time to spend and he made everything so seamless and convenient. I usually dread buying a car but I will reco and enjoyable. As a mom, I have limited time to spend and he made everything so seamless and convenient. I usually dread buying a car but I will recommend everyone to Basil Ford in the future! More
by Marcy A.
Employees Worked With
Nick V.
December 30, 2021
Was very professional sales and not pushy only downfall was travel 5 hours to pu and no full tank of gas first dealer ever had that from was travel 5 hours to pu and no full tank of gas first dealer ever had that from More
by psawatis6
Employees Worked With
Jeremy , Jess Basil, Cassie Soucia
December 30, 2021
Our first time at the Basil Ford service department. Very professional service writers. Took time to answer all our questions. So far the repair seems good. professional service writers. Took time to answer all our questions. So far the repair seems good. More
by Ford Customer
Employees Worked With
Kristina Backert
