
Basil Ford
Cheektowaga, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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I dropped my car off on Sunday night for the service dept to work on it Monday. They replaced my brakes and I picked it up Monday night. The next day I drove my car it’s making a funny thumping noise every t to work on it Monday. They replaced my brakes and I picked it up Monday night. The next day I drove my car it’s making a funny thumping noise every time I brake. I took it back to them to check and see what is the problem. It was not making that noise prior to them doing the work. I was told I needed yet another part. When I explain to him my car was not making that noise before they replaced the brake. Jeremy ask me if I drove in the storm on Monday. How can I drive in the storm on Monday when my car was at your shop getting worked on. I’m really questioning the integrity of this service department. More
Best dealer service I’ve experienced. They were thorough and extremely helpful. I did not feel as though they were just trying to rack up charges. and extremely helpful. I did not feel as though they were just trying to rack up charges. More
Basil exceed my expectations from start to finish, from when they greeted me at my to when I got my keys back. Staff was courteous and my vehicle was done earlier than I was quoted. I highly recommend thi when they greeted me at my to when I got my keys back. Staff was courteous and my vehicle was done earlier than I was quoted. I highly recommend this store and will surely be back for future service/repairs. More
I worked with Nick V. and he made the experience so easy and enjoyable. As a mom, I have limited time to spend and he made everything so seamless and convenient. I usually dread buying a car but I will reco and enjoyable. As a mom, I have limited time to spend and he made everything so seamless and convenient. I usually dread buying a car but I will recommend everyone to Basil Ford in the future! More
Was very professional sales and not pushy only downfall was travel 5 hours to pu and no full tank of gas first dealer ever had that from was travel 5 hours to pu and no full tank of gas first dealer ever had that from More
Our first time at the Basil Ford service department. Very professional service writers. Took time to answer all our questions. So far the repair seems good. professional service writers. Took time to answer all our questions. So far the repair seems good. More