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Basil Ford
Cheektowaga, NY
618 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 618 reviews
November 29, 2021
Had a bad battery told me it would take 1-3 hrs. to check battery depending on how bad it was also had an oil change and tire rotation and was still out in 3 hrs. service is still great !!! battery depending on how bad it was also had an oil change and tire rotation and was still out in 3 hrs. service is still great !!! More
by noelt34698
Employees Worked With
Angela Beahan
November 28, 2021
Michael Cross is an awesome Sales Rep. I have been dealing with him since 1993 and corresponding with him is like dealing with a family member you love. He goes the extra mile to get you the best dea dealing with him since 1993 and corresponding with him is like dealing with a family member you love. He goes the extra mile to get you the best deal possible. He is caring and shows much empathy on what you can afford and can not afford to pay in a vehicle. Every car that I have owned and leased is with Ford, I have no intentions on going with any other make of a car or sales rep, I'm loyal until death do is part. More
by Squeeze521
Employees Worked With
Mike Cross, Michael McGill
November 17, 2021
Great customer service and very accommodating. Did exactly what we asked and then addressed the recall on our vehicle without being asked. Andrew was a great representative of your company and the ser exactly what we asked and then addressed the recall on our vehicle without being asked. Andrew was a great representative of your company and the services you offer More
by Jeanettecalleja1
Employees Worked With
Cassie Soucia
November 16, 2021
Basil Ford has an excellent service department they go above and beyond to satisfy your needs………. a special thanks to Tammy Decker👏👏👏 above and beyond to satisfy your needs………. a special thanks to Tammy Decker👏👏👏 More
by Basil satisfied customer
Employees Worked With
Tammy Decker
November 04, 2021
I had a very pleasant experience having my car repaired at collision shop. Everyone was polite, professional and took less time than I expected. I would recommend Basil to anyone who has not been there… at collision shop. Everyone was polite, professional and took less time than I expected. I would recommend Basil to anyone who has not been there… More
by wojo1966
Employees Worked With
Jess Basil, Cassie Soucia
