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Basil Ford
Cheektowaga, NY
620 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 620 reviews
September 07, 2016
Consistently excellent Just picked up my third Ford Edge and once again was totally pleased with the professional treatment from everyone I dealt with at Basil Ford. They f Just picked up my third Ford Edge and once again was totally pleased with the professional treatment from everyone I dealt with at Basil Ford. They found a car to fit my specifications and went out of their way to price it right and deliver it when I needed it. They even reached out to me to give me a heads up that there was some incentive cash available from Ford that saved me $1,500. More
by Jim
Employees Worked With
Frank Zambito, Tony Tubiolo, Chuck Basil, Jordan
June 21, 2016
got the car i wanted at the price i wanted i was looking for a 2016 ford escape and i got the vehicle i wanted at the price i wanted. basil has a large inventory of the cars and i was able to f i was looking for a 2016 ford escape and i got the vehicle i wanted at the price i wanted. basil has a large inventory of the cars and i was able to find exactly what i was looking for. the sales staff was extremely pleasant and i never felt pressured or uncomfortable. they also were very knowledgeable, helpful and courteous. More
by mannsdan
Employees Worked With
james & jordan
May 30, 2016
Excellent customer service! Very pleased with my experience with this dealership. First time shopping here for a used car. Everyone was very friendly and helpful. Would reco Very pleased with my experience with this dealership. First time shopping here for a used car. Everyone was very friendly and helpful. Would recommend this dealership to others. More
by walmart
Employees Worked With
Joe, Ben
April 11, 2016
New purchase Purchased a used Jeep Patriot. I had to wait 4 days to get it due to some work being done but otherwise a great experience. Everybody I dealt with wer Purchased a used Jeep Patriot. I had to wait 4 days to get it due to some work being done but otherwise a great experience. Everybody I dealt with were very helpful and worked with me to get a deal worked out. More
by Daves
Employees Worked With
Leon Arrington, online staff.
April 03, 2016
untrustworthy Be very wary of this dealership and all reviews. Also look at yelp reviews to see customers with same horrible customer service I received. I was told Be very wary of this dealership and all reviews. Also look at yelp reviews to see customers with same horrible customer service I received. I was told a dent was fixed from my car and when I went to pick it up the dent was not fixed. Also was told my bumper was going to be fixed and it was fixed with bondant verses being replaced like what was on the estimate. The sales manager also tried to bribe me with two hundred dollars. His words to me were show me a good review and I will cut you a check for 200 dollars. Doesn't seem like a very trustworthy business to me and isn't that what you look for when purchasing a car. More
by mag07688
Employees Worked With
rob
January 30, 2016
Family Dealership Completely organized, friendly professional experience with an experienced salesman Found a car for me on the lot in seconds Got approved on financ Completely organized, friendly professional experience with an experienced salesman Found a car for me on the lot in seconds Got approved on financing quickly Great new indoor showroom More
by Big Al
Employees Worked With
Tony Tublio
November 13, 2015
Value, Courteous Friendly staff, great deals. James was very helpful and knowledgeable. Internet sales team was great to deal with. All in all will definitely recommen Friendly staff, great deals. James was very helpful and knowledgeable. Internet sales team was great to deal with. All in all will definitely recommend this dealership. More
by AWDfusion78
Employees Worked With
James Griffin
November 09, 2015
Basil Ford: We now have (3) Fords in our family. I just picked up my 2016 Fusion. That makes 3 purchases with a great experience and a great deal. Empoyee dealt with: Miro Thanks so much I just picked up my 2016 Fusion. That makes 3 purchases with a great experience and a great deal. Empoyee dealt with: Miro Thanks so much More
by ron0514
Employees Worked With
Miro & Jordon
October 15, 2015
There is only one place for a Ford - Basil !!!!! I have purchased all my vehicles through Basil. The most recent purchase hit it out of the ball park. I have know Bill for years passed on previous pu I have purchased all my vehicles through Basil. The most recent purchase hit it out of the ball park. I have know Bill for years passed on previous purchases and customer care. Miro was sales rep and the time and attention he provided was EXCEPTIONAL ! I am still on Cloud 9 driving the Ford Escape he sold me. In meeting members of the team on my visit - I cannot picture that =anyone would leave there dissatisfied, Miro - Bill Thank you for making this an unbelievable experience. More
by Gaetana
Employees Worked With
Miro & Bill
October 12, 2015
Great Experience! Excellent customer service! This was my third lease with them! Top notch service with a smile. You really feel that your business is appreciated and t Excellent customer service! This was my third lease with them! Top notch service with a smile. You really feel that your business is appreciated and that's important. More
by TGBTG017
Employees Worked With
Mr. Wagstaff.
