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Basil Ford - Service Center

Cheektowaga, NY

4.6
330 Reviews

330 Reviews of Basil Ford - Service Center

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August 14, 2025

Chris arrived on time and completed the service and inspection in under an hour. He was very pleasant and friendly as well as knowledgeable about the vehicle. More

by mjfjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Zambito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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July 10, 2025

Service was fast & efficient. Price was somewhat ok. Would do it again. Free coffee. Thank you. More

by P4617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 18, 2025 -

Basil Ford responded

Thank you for the kind review, we are glad you liked the coffee!

May 05, 2025

Have had to take my vehicle in 5 times for the same issue and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it More

by Elidaws5547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy, Alex
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May 06, 2025 -

Basil Ford responded

We are so sorry you had consistent issues with your vehicle. We always strive to fix it the first time and are reviewing to see what we can do to make it right.

March 06, 2025

I always have a positive experience at the Basil Ford Service Department. Aaron is incredibly friendly, knowledgeable and extremely accommodating. He and the staff go above and beyond to ensure my car More

by kathleenbenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Miechurski
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Mar 08, 2025 -

Basil Ford responded

Thank you for the kind words! We are so glad to always take great care of your vehicle!

January 13, 2025

Fast , efficient service , always a great experience at Basil Ford. Mark K was great to work with More

by bill344u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
william wagstaff
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Jan 13, 2025 -

Basil Ford responded

Thank you Bill! We are so glad Mark was great to work with!

October 18, 2024

Job completed as requested and in a timely manner. This is standard for Basil Ford. I have been a long term customer/ client. More

by Perridane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Oct 21, 2024 -

Basil Ford responded

THank you for the kind words on your experience at our dealership!

September 06, 2024

Consistently excellent service and courteous staff at a fair price. Never a hassle with which to deal. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil
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Sep 06, 2024 -

Basil Ford responded

Thank you for your kind words Jim!

September 04, 2024

Went to my Basil dealership for my routine maintenance this morning. I was warmly greeted by the service rep and the service was completed quickly and professionally. More

by Rsiminski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Coyne
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Sep 05, 2024 -

Basil Ford responded

Thank you for the great review

August 31, 2024

Very accomodating, courteous and very parient. I had to take my car back 3 times. But not anything they did wrong. More

by mjschemm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 05, 2024 -

Basil Ford responded

Thank you for the great review!

August 22, 2024

Took car in for yearly inspection. Great staff and took little time. Very clean waiting area. More

by Jules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Aug 22, 2024 -

Basil Ford responded

Thank you for the great review of our waiting area and service!

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