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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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April 07, 2022

Very fast service, clean dealership, friendly associates. I was very impressed with the way things were shown and explained. More

by Popeye6260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
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April 01, 2022

The service department is clean and efficient the writers are very friendly and accommodating to your needs More

by Tomva60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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April 01, 2022

It is the people that work there that make this deslership so great. People like Jose that always take the extra time to help you and answer your questions. They do great work and make me feel sp More

by Ann.danowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in Service
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March 30, 2022

I received excellent service from the service advisor, he was polite, courteous, and very helpful, and made sure I was satisfied. More

by lanbenson@roadrunner.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Miechurski, Cassie Soucia
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Mar 31, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

March 28, 2022

They went above and beyond to help me remedy a brake issue with no appointment worked with Andrew at quick lane More

by Rio2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew at quicklane
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Mar 31, 2022 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

March 28, 2022

Took care of my recalls and also found some other parts that needed to be replaced under warranty. More

by Tafabiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
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Mar 31, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

March 25, 2022

How I am treated is good with Joe Morey but others are generally trying to sell products to me and are somewhat pushy More

by Barbararose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Morey, Jess Basil
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Mar 31, 2022 -

Basil Ford responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

March 21, 2022

I want to thank you for allowing me to buy this lemon from you. And selling me a useless extra warranty. And telling me that any major issues there are bring it to you for repair . Doing so telling me th More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristina you are great thank you. you do your job very well
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Mar 31, 2022 -

Basil Ford responded

We're disappointed that you don’t feel as if we were transparent with you. Our manager would really like to speak with you more regarding this matter. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@basilford.com for any further comments.

Mar 31, 2022 -

Ty responded

I am still waiting for my repair appointment next week at a dodge dealer. Still broken. I tried to trade it back to you last week but too much of a loss /roll over on my part to do so. Once repaired I will be selling it and buying a truck. If you want to buy it back that be great if not no worries. Once I ditch this thing I will change my REVIEW for you so you look better Thanks for the gas . Have a great day.

March 17, 2022

Prompt courteous service. Jose was very professional and I will recommend him to my friends. More

by Casterray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José
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Mar 17, 2022 -

Casterray responded

Thank you for taking care of my vehicle and me. Have a great day.

March 16, 2022

Always fast and friendly. The dealership is always clean and they are well organized. I recommend Basil More

by Burgs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
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