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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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March 14, 2022

They are very friendly and personable. The service was quick. They did a great job More

by Michaelbonino72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in service
March 14, 2022

Customer service is really nice. I just find it ridiculously pricey to charge 150+ for a diagnosis. More

by jberenguer1996
Recommend Dealer
No
Employees Worked With
Kristina
March 12, 2022

Friendly and quick service. They keep you informed, if any work anything else comes up. And a comfortable waiting area. More

by cspotts777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
March 11, 2022

Anytime I’ve brought my vehicle to Basil Ford. They have gone above and beyond in order to accommodate my needs. More

by pcapitano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron from service, Jess Basil, Cassie Soucia
Mar 13, 2022 -

pcapitano responded

Basil Ford is by far the best Ford dealership in Western New York. They go out of their way to make sure that the custom is completely satisfied especially when they are servicing your vehicle. Thank you Basil Ford.

March 09, 2022

Service work is very vague. I went in for two recalls, warranty upper control arm, oil change, inspection, water leak through sunroof, cabin airfilter, and coolant flush….. r More

by ahmedomerhodzic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not listed
March 07, 2022

Great service , like how they explain what service I needed in the near future . Very nice sitting area. More

by rayransbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
March 03, 2022

Always great people and service always greeted and listened to about the vehicles being serviced More

by Dka194717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
February 28, 2022

Outstanding friendly personal attention and service. I was seen as soon as I arrived and the job completed quickly. More

by mjfjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron in Service.
February 22, 2022

Everything went excellent with my service . Service rep was very helpful. Was in and out in a timely manner More

by Wetz1790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
February 18, 2022

Basil fix the noise that I was hearing and I can’t believe how smooth the car ride now so happy More

by Claudette5335
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
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