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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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January 05, 2022

Basil exceed my expectations from start to finish, from when they greeted me at my to when I got my keys back. Staff was courteous and my vehicle was done earlier than I was quoted. I highly recommend thi More

by tylersmi716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kern
Report | Print
Feb 03, 2022 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

December 31, 2021

Quick service. I am pleased with quality of the service that was provided. I would recommend to people I know. More

by Vick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
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Jan 07, 2022 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

December 30, 2021

Our first time at the Basil Ford service department. Very professional service writers. Took time to answer all our questions. So far the repair seems good. More

by Ford Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Backert
Report | Print
Jan 07, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

December 29, 2021

Fast service nice workers and a clean waiting room to wait in. Easy in and out More

by runawayfast1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
Jan 07, 2022 -

Basil Ford responded

Thank you for taking the time to leave us such a positive review!

December 22, 2021

Very smooth dropping off vehicle, getting courtesy ride, and the work performed. Thank you all. More

by Gary.metz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica
Report | Print
Jan 07, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

December 20, 2021

Was taken care of right away & expected to be there awhile because of the number of people in the lounge. I needed an inspection & a tire rotation. My vehicle was done in 45 minutes. Nice job!!! More

by bbartho633
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
December 16, 2021

It’s the best dealership all the stuff so helpful and nice and they have really a wonderful customer service i wants to say thank you so much Jeremy For taking care of my car, you're the only one who k More

by Memefm82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
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December 07, 2021

I alway take my Toyota to this Basil Ford dealership for service because they have the best customer service and are always honest! More

by Gambitlvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Report | Print
Dec 07, 2021 -

Basil Ford responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 03, 2021

Very informative and professional. Repair took less time than anticipated.. Comfortable waiting room with treats. More

by kp1251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
Dec 07, 2021 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

November 29, 2021

Had a bad battery told me it would take 1-3 hrs. to check battery depending on how bad it was also had an oil change and tire rotation and was still out in 3 hrs. service is still great !!! More

by noelt34698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Beahan
Report | Print
Dec 07, 2021 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

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