Back

Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

Sort by
July 20, 2021

Quick lane could be quicker especially for oil changes and inspections can go elsewhere and be done in 15 minutes and can make appointments for inspections with no waiting More

by Johnwjoey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 26, 2021 -

Basil Ford responded

We're sorry to hear that your service appointment took longer than expected. We are always looking to improve our process and appreciate your feedback that helps us know where we need change most!

July 17, 2021

Did not have an appointment for oil change and tire rotation they got me in right away. It took less than thirty minutes. I was very satisfied. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin
Jul 26, 2021 -

Basil Ford responded

Thank you Nancy, for taking the time to leave us such a positive review!

July 13, 2021

Great customer service and great work at the service center clean atmosphere and always keeping you informed great explanations also tell you before they do the work plus cost More

by Alexatwhite12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Jul 13, 2021 -

Basil Ford responded

Hello Alexa, thank you for such a kind review! Glad to hear you had a good experience working with our team!

July 10, 2021

Dropped in this morning to give my 2018 F150 The Works. It was done quickly and relatively inexpensively. It cost a little more than I expected because I had two filters replaced. More

by dmondo57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jemiolo.
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for your kind review!

July 08, 2021

Clean and friendly, unfortunately the work on my truck took longer then expected! However unexpected work had to be done! More

by winger4795@ yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron M
Jul 13, 2021 -

Basil Ford responded

Hello, it's unfortunate to hear your truck took longer then anticipated, however I'm glad we were able to get everything taken care of for you!

June 26, 2021

Service department is outstanding, they always exceed my expectations regarding understanding the problem, cost, and the work is always done in a timely manner . Andrew K goes above and beyond for customer More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 13, 2021 -

Basil Ford responded

Hello, glad to hear you had a positive experience with Andrew and our other team members! Please let us know if there is anything more we can help you with!

June 16, 2021

Basil Ford is the best Ford dealership around they have an excellent collision shop recently my car needed some collision work it came out of the shop looking better than brand new my hats off to the colli More

by Basil satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knose
Jul 13, 2021 -

Basil Ford responded

Hello, thank you for such a kind review! So glad that our team team gave you such a positive experience, please let us know if there is anything else we could help with in the future!

May 30, 2021

I was very impressed with the service department. They were very efficient and every person I dealt with was friendly and pleasant. The waiting area was comfortable and clean. I just don’t understand why More

by kathleenawarsocki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron and Justin were especially nice.
Jul 13, 2021 -

Basil Ford responded

Hello Kathleen, we appreciate you being patient with our service technicians! Please let us know if there is anything more we can do for you in the future!

April 22, 2021

Jose was very upbeat and my oil change was completely in under an hour. Jose used my name when speaking with me, which I appreciate. As a former Customer Care Manager in the Health Insurance industry, add More

by Mama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gomez
April 15, 2021

Oil change took over an hour. Was told I couldn’t make an appointment for it since it’s a service you’re in an out for. More

by Kariannfrazer
Customer Service
Recommend Dealer
No
Employees Worked With
Service
...
16
...