Basil Ford - Service Center

The only reason I took it to them instead of local shop is because of the great experience when I purchased the truck. The sales men was great as well as the finance guy. First excellent experience I had i is because of the great experience when I purchased the truck. The sales men was great as well as the finance guy. First excellent experience I had in a long time buying a vehicle and I have purchased many. After first starting off with what seemed like it was going to be a negative experience for me, Aaron turned it around and made me feel like they truly do care about the customers here and not just about making money! Thanks for taking the time to look over my truck to make sure everything was safe and make me feel confident when bringing my truck in to be serviced. More

I always receive quality service here. Everyone friendly and respectful. I enjoy the fact that I can bring my dog into the waiting area rather than leave her home when I run errands. My last apt, the custom and respectful. I enjoy the fact that I can bring my dog into the waiting area rather than leave her home when I run errands. My last apt, the customers enjoyed her friendliness. I think it helped pass time by. Highly recommend Basil Ford for oil change. I feel confident that everything was done to vehicle specs. More

I will never be visiting again. I was having major issues with my car and the electrical components of it. I have brought this to the attention of the service people at Basil Ford of Cheektowaga; laughed at with my car and the electrical components of it. I have brought this to the attention of the service people at Basil Ford of Cheektowaga; laughed at me, didn’t listen to my issues; I brought my car back serval times for this and time and time again. The car also rolled down my driveway and they told me well we cannot recreate the issue so we can’t help you. I also brought in pictures and articles I found linking the problem to a manual cap and they dismissed me. They didn’t listen to my concerns until I called Ford customer care. To at this point they told me I was a thief stealing there loaner vehicle. When I brought the car back in my spare time they laughed at me and my mother while standing waiting for my car. They were also so busy eating and talking about there plans after to work to bother with customers. Then they told me that I need to visit another dealer for future issues that I have with the car. I was appalled that they said to me and my mother. How dare they say these things to customers is ridiculous and should be taught how to speak to people. More

Always have a great experience here! Everyone at the dealership is friendly and I feel as though I’m always in good hands. They went above and beyond after an accident I had and I have been back for ser dealership is friendly and I feel as though I’m always in good hands. They went above and beyond after an accident I had and I have been back for service many times since. More

First oil change was free with my new Ford Ranger. Used my Ford pass points to pay for my tire rotation. Also ordered a tano cover, and discount from Ford pass points. my Ford pass points to pay for my tire rotation. Also ordered a tano cover, and discount from Ford pass points. More

Very nice experience the people were very pleasant. I will take my car there for service every time. The customer service area was very clean and sanitizer stations everywhere. will take my car there for service every time. The customer service area was very clean and sanitizer stations everywhere. More

Found all employees at this dealership to be friendly, helpful and very professional. Car was repaired under a Ford recall and the repairs were completed in under one day. Waited a little longer than I wo helpful and very professional. Car was repaired under a Ford recall and the repairs were completed in under one day. Waited a little longer than I would have liked for courtesy van but driver was as courteous and as helpful as all other employees. More

Great customer service, Blake was great at helping me pick my first car and got me a great deal! Can’t wait to drive it! pick my first car and got me a great deal! Can’t wait to drive it! More

Andrew always does a great job. Service is fast and well done. I wouldn’t go anywhere else besides Basil Ford!. It’s worth the long ride because I know I can trust them and the job gets done right. done. I wouldn’t go anywhere else besides Basil Ford!. It’s worth the long ride because I know I can trust them and the job gets done right. More

Great fast service. Went in for just a car inspection. No issues concerns or further comments. The rest of this is just to fill up the word minimum requirements. issues concerns or further comments. The rest of this is just to fill up the word minimum requirements. More